Bank Teller Resume Example
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BANK TELLER
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Skills
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Experience
Bank Teller, Pacific Western Bank, November 2015-March 2020Boston , MA
- Counted as much as $thousands in daily funds with manual and machine-assisted methods.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Verified amounts and integrity of every check or funds transfer.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Explained bank services, financial products and applicable fees to customers.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Recommended bank products and services to current and prospective customers.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
- Prepared official checks for customer and internal bank needs.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Entered transactions into computer and issued customer receipts.
Customer Service Representative, Qualfon, October 2014-April 2015Co , CO
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Reduced process lags and effectively trained team members on best practices and protocol.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Set up and activated customer accounts.
- Maintained revenue streams by exhausting every option before offering refunds.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Worked with managers to develop service improvement initiatives.
Restaurant Manager, Bojangles' Restaurants, Inc., February 2001-June 2013Liberty , SC
- Championed 100% guest satisfaction by providing excellent dining experience.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Developed and maintained exceptional customer service standards.
Education and Training
High School DiplomaEast Limestone, , CityMay 1983
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Resume Overview
School Attended
- East Limestone
Job Titles Held:
- Bank Teller
- Customer Service Representative
- Restaurant Manager
Degrees
- High School Diploma
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