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bank teller resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Asset Management
  • Money Handling
  • CRM
  • Regulatory Compliance
  • Money Management
  • [Software] Proficiency
Experience
08/2020 to Current
Bank Teller Washington Federal Portland, OR,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Directed specific questions to appropriate branch personnel.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Delivered exceptional service to customers in person or over telephone.
  • Built and maintained client relationships through quality, personalized interactions.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
05/2016 to 08/2020
Crew Trainer Mcdonald's Lancaster, WI,
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Planned and delegated group and individual work assignments to trainees.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Developed skill-specific training programs to promote employee development.
  • Developed complete training programs and led training using expert learning techniques.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Cross-trained on [Type] devices and continued training end users in new applications.
11/2015 to 05/2016
Cashier Dierbergs Brentwood, MO,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
05/2010 to 11/2015
Office Assistant & Driver Care Ambulance Service City, STATE,
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
  • Dispersed incoming mail to correct recipients throughout office.
  • Resolved office equipment issues and scheduled service for advanced problems.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Assisted with event planning through meeting room preparation, catering arrangements and invitation distribution.
  • Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
  • Collected and coded various documents to prepare for filing, storage and processing.

I also worked as a wheelchair driver. Took patients to and from their doctors appointments.

Education and Training
Expected in 05/2008 to to
Associate of Applied Science: Visual Communication
Ivy Tech Community College of Indiana - Terre Haute, IN,
GPA:

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Resume Overview

School Attended

  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Bank Teller
  • Crew Trainer
  • Cashier
  • Office Assistant & Driver

Degrees

  • Associate of Applied Science

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