LiveCareer-Resume

bank teller resume example with 8+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience, fraud analyst and deep knowledge of banking industry.

Skills
  • Currency Counting Machines
  • Honest and Ethical
  • Process Monitoring
  • Resource Estimation
  • Reliable
  • Friendly
  • Energetic
  • Practiced knowledge of bank security systems
  • Strong work ethic
  • Approachable
  • Inventory management background
  • Sales expertise
  • Risk management evaluation background
  • Qualified in commercial servicing
  • Excellent communication skills
  • International finance knowledge
  • Currency and coin counter
  • Cash dispenser operation
  • Safe and vault operation
  • MS Office proficient
  • International funds transfer process expertise
  • Exceptional customer service
  • Strong sense of banking ethics
  • Debt and credit management
  • Account coding specialist
  • Money Transfer Systems
  • Regulatory Compliance
  • CRM
  • Money Management
  • Asset Management
  • Money Handling
  • Training & Development
  • Cost estimation and budgeting
  • Data extraction
  • Tools customization
  • Project documentation
  • Supervision
  • Inbound and Outbound Calling
  • Technologically savvy
  • Business development understanding
  • Customer relations
  • Call Center Operations
  • Employee coaching
  • Project management abilities
  • Data evaluation
  • Customer support
  • Information security
  • Organization
  • Data management
  • Basic math
  • Microsoft Office
  • Data Entry
  • Problem Solving
  • Attention to Detail
  • Task Prioritization
  • Fraud Detection
Work History
03/2021 to Current Bank Teller Truist Financial Corporation | Morrisville, NC,
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Performed currency transaction reports for foreign currency.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Handled daily team scheduling and properly staffed shifts.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Reduced errors by double checking transactions.
  • Prepared and submitted documentation for bank records and compliance purposes.
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Researched and resolved open items and deposit issues.
  • Verified amounts and integrity of every check or funds transfer.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Counted as much as $200,000 in daily funds with manual and machine-assisted methods.
  • Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
  • Performed regular audits of teller activities maintaining signed records.
  • Earned high volume of referrals as part of bank's sales incentive system.
  • Evaluated, documented, and provided on-going feedback to tellers to improve work performance.
  • Trained employees on cash drawer operation.
  • Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Adhered to financial services security and audit procedures.
  • Maintained confidentiality of bank records and client information.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Reconciled cash and checks against computer records at end of shift.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Directed specific questions to appropriate branch personnel.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
07/2016 to 03/2021 Member Service Representative Sce Federal Credit Union | Lynwood, CA,
  • Helped Fraud Dept complete special projects on schedule and with optimal resource utilization.
  • Entered all changes to client data into system using CAMSii.
  • Communicated effectively with customers to provide excellent information and resolve difficult issues.
  • Observed company regulations regarding information security to preserve integrity of client data.
  • Answered client questions within 24-hour period to maximize customer satisfaction.
  • Set up meetings between financial advisors and clientele and occasionally joined in for note-taking purposes.
  • Attended workshops and training to maintain well-rounded knowledge of company offerings.
  • Received and submitted payments, updated account information and provided receipts.
  • Made frequent calls and visits to build and strengthen client relationships.
  • Attended educational trainings and workshops for professional growth.
  • Maintained client files, compiled reports and organized company resources.
  • Followed up on client leads, managed client applications and onboarded new clients.
  • Attended to daily client service requests and provided support.
  • Managed client complaints with high level of professionalism and competence.
  • Reported complex client issues, questions and needs to management.
  • Streamlined account application processes to improve operational productivity and offer quality service.
  • Produced $100,000 in new sales by applying effective customer relations and lead generation strategies.
  • Responded within established timeframes to address customer concerns and inquiries by phone or email.
  • Gathered information from clients for entry into computer database.
  • Added new client data to system and made changes to old information to keep everything up-to-date.
  • Delivered high level of service and support to clients by ensuring that issues were responded to promptly.
  • Supported clients by handling service requests, answering questions and acting as consistent resource.
  • Greeted customers pleasantly and scheduled appointments for service.
  • Managed minor issues involving clients and accounts, escalating situations that required additional assistance to representatives for immediate attention.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Scheduled and confirmed appointments based on customer availability.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Audited customer account information to identify issues and develop solutions.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Managed and enhanced customer service, programs and loan services.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Assisted in risk assessment and mitigation activities and promptly resolved service issues.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Researched and resolved open items and deposit issues.
  • Performed currency transaction reports for foreign currency.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate.
  • Handled daily team scheduling and properly staffed shifts.
  • Earned high volume of referrals as part of bank's sales incentive system.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Directed specific questions to appropriate branch personnel.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
05/2014 to 07/2016 Asst Lead Manager Palmer Donavin | Delphos, OH,
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Prepared and submitted nightly bank deposits.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Increased store sales by cross-selling complementary items.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Contributed to merchandising ideas at team meetings to increase sales.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
09/2012 to 09/2013 Lead Sales Associate The Children's Place | City, STATE,
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Monitored sales team performance and provided constructive feedback.
  • Kept detailed track of sales and customer information in company system.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Prepared and submitted nightly bank deposits.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Increased store sales by cross-selling complementary items.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Contributed to merchandising ideas at team meetings to increase sales.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Led sales team to exceed quarterly sales goals.
  • Reported sales data to upper management for review.
Education
Expected in 05/2024 to to BBA | Accounting Southern New Hampshire University, Hooksett, NH GPA:
  • Honor Roll Fall Semester 2021
  • 3.8 GPA
Expected in 05/2015 to to Associate of Applied Science | Psychology Jones College, Ellisville, MS, GPA:
  • 3.5 GPA
  • Elected to Secretary for Student Government in 2014
  • Honor Roll Spring 2014

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Southern New Hampshire University
  • Jones College

Job Titles Held:

  • Bank Teller
  • Member Service Representative
  • Asst Lead Manager
  • Lead Sales Associate

Degrees

  • BBA
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: