Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Over 5 years of progressive experience in retail banking.

Skills
  • Balance Verification and Reconciliation
  • Signature Verification
  • Product and Service Sales
  • Bank Deposits
  • Check Cashing
  • Cash Handling
  • Account Security
  • Time Management
  • Identity Verification
  • Night and Safe Deposit Procedures
  • Teller Transactions
  • Ability To Exercise Judgment
  • Policies And Procedures
  • Exceptional Customer Service
Work History
Bank Teller, 03/2016 to 03/2021
Washington FederalSocorro, NM,
  • Answered 100+ customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records on demand, including account statements and copies of checks.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Turned in excess cash to maintain drawer security.
  • Sold and cross-sold bank products to new and existing customers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Counted and packaged currency and coins.
  • Placed orders for customer checks and verified starting numbers.
  • Reconciled cash drawer and resolved discrepancies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Processed customer transactions promptly, minimizing wait times.
Head Cashier, 06/2015 to 05/2017
Natural GrocersFort Worth, TX,
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Helped customers complete purchases, locate items and join reward programs.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
  • Analyzed purchases for signs of fraud.
  • Assisted over 40 customers by answering questions and fulfilling requests daily.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Displayed new stock and rotated existing products.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Shift Manager, 08/2013 to 06/2015
Five GuysArlington, VA,
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained back-up associates and led 20+ crew members in managing operations of storefront.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.
Office Assistant, 03/2010 to 09/2013
Pacific Medical CentersRichland, WA,
  • Interacted with customers by phone, email or in-person to provide information.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Tracked receipts, employee hours and inventory movements.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
High School Diploma: , Expected in 06/2000
Charlottesville High School - Charlottesville, VA
GPA:
Accomplishments
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Resume Overview

School Attended

  • Charlottesville High School

Job Titles Held:

  • Bank Teller
  • Head Cashier
  • Shift Manager
  • Office Assistant

Degrees

  • High School Diploma

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