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bank teller resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Cash counting
  • Rapid 10-key data entry
  • Spanish speaking
  • Accounting systems and software
  • Night and safe deposit procedures
  • Compliance, banking laws and regulations
  • Relationship building and management
  • Deposit and Withdrawal Management
  • Cash Handling
  • Cross-Selling
  • Customer Accounts Management
  • Product Sales
  • Account updating
  • Customer relationship development
  • Transaction processing
  • Financial Advising
  • Cheerful
  • Math aptitude
Work History
Bank Teller, 04/2021 to Current
Smartfinancial, Inc.Crossville, TN,
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Turned in excess cash to maintain drawer security.
  • Sold and cross-sold bank products to new and existing customers.
  • Removed mutilated currency from circulation.
  • Placed orders for customer checks and verified starting numbers.
  • Counted and packaged currency and coins.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided customer records, account statements and copies of checks.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Kitchen Manager, 07/2017 to 10/2019
Al Copeland InvestmentsCovington, LA,
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Managed restaurant marketing, sales building and community involvement.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Purchased food and cultivated strong vendor relationships.
  • Oversaw food preparation and monitored safety protocols.
Manager, 01/2008 to 07/2017
Huntington Ingalls IndustriesFort Bragg, NC,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Directed staff and managed annual capital budget.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated report data to proactively adjust and enhance operations.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Approved regular payroll submissions for employees.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Bank Teller and Customer Service Specialist, 09/2004 to 01/2007
NBT BnkCity, STATE,
  • Calculated fees due, interest and change for customer transactions.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Wrote and distributed customer correspondence.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Oversaw daily operations to ensure high levels of productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma: , Expected in 06/1991 to Westmoreland High School - Westmoreland, NY
GPA:

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Resume Overview

School Attended

  • Westmoreland High School

Job Titles Held:

  • Bank Teller
  • Kitchen Manager
  • Manager
  • Bank Teller and Customer Service Specialist

Degrees

  • High School Diploma

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