Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Summary
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols. Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving company goals.
Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly while committed to reaching business goals.
Skills
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Experience
Bank Teller, 09/2017 to 10/2019
Smartfinancial, Inc. – Ooltewah, TN,
Smartfinancial, Inc. – Ooltewah, TN,
- Processed transactions (cashing checks, depositing money, etc.).
- Safeguarded the bank's assets.
- Identified customer needs for bank products and services.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Verified amounts and integrity of every check or funds transfer.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Processed new accounts, including checking and savings accounts credit applications.
- Explained bank services, financial products and applicable fees to customers.
- Responded and assisted customers with account inquiries and updates.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Entered transactions into computer and issued customer receipts.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Prepared official checks for customer and internal bank needs.
- Recommended bank products and services to current and prospective customers.
- Reconciled cash and checks against computer records at end of shift.
Associate, 04/2017 to 09/2017
Maximus, Inc. – Bogalusa, LA,
Maximus, Inc. – Bogalusa, LA,
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Supported managers, coordinators and electric employers, including designers, planners and personnel engaged in technical and administrative services.
- Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Identified needs of customers promptly and efficiently.
- Assisted in supervising other teammates to ensure daily sales goals were met.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Read weekly sales inserts and monitored price changes.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Trained new team members in cash register operation, stock procedures and customer service.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Learned roles of other departments to provide coverage and keep store operational.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Compiled and updated client data to track payments trends and support accurate accounting.
Waitress, 05/2016 to 03/2017
Holiday Retirement – Chelmsford, MA,
Holiday Retirement – Chelmsford, MA,
- Operated switchboards & recorded orders.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Partnered with team members to efficiently serve food and beverages.
- Completed opening and closing checklists, including emptying trash, safeguarding and verifying cash tills and polishing silverware.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Increased sales of key menu items through effective upselling.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Bachelor of Science: Business Administration, Finance, Expected in 2017
Mississippi College - Clinton, MS
Mississippi College - Clinton, MS
High School Diploma: , Expected in 05/2017
Northwest Rankin High School - Flowood, MS
Northwest Rankin High School - Flowood, MS
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Resume Overview
School Attended
- Mississippi College
- Northwest Rankin High School
Job Titles Held:
- Bank Teller
- Associate
- Waitress
Degrees
- Bachelor of Science
- High School Diploma
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