LiveCareer-Resume

bank teller resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls, high volume customers and sustaining satisfactory relationships with customers. Offers skill with Microsoft, teller view and svp systems paired with outstanding active listening and multitasking abilities.

Skills
  • Cash handling
  • Insurance Sales
  • Bilingual (Spanish)
  • Currency and Coin Counter
  • Fraud Detection
  • Fraud Identification
  • Strong Work Ethic
  • Cold Calling
  • Telemarketing
  • Sales
  • Data collection
  • Account Management
  • Negotiation
  • Outside Sales
  • Pricing
  • Microsoft Word
  • Microsoft Outlook
  • Rackspace web email
  • Customer support
  • Computer skills
  • Office experience
  • Microsoft Excel
  • Credit Card Payment Processing
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Translation and Interpretation Services
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Call Documentation
  • Upselling Products and Services
  • Typing
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Customer Service
  • Building Customer Trust and Loyalty
  • Data Entry
  • Billing Inquiries
  • Inbound and Outbound Calling
  • Microsoft Office
  • Signature Verification
  • Customer Needs Assessment
  • Transaction Processing
  • Account Updating
  • Cash Counting
  • Financial Transactions
  • Money Management
  • Approachable
  • Safe and Vault Operation
  • Drawer Balancing
Experience
Bank Teller, 01/2023 to Current
Smartfinancial, Inc.Ooltewah, TN,
  • Welcomed customers and offered pleasant service during entire transaction.
  • Entered transactions into computer and issued customer receipts.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Explained bank services, financial products and applicable fees to customers.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.
  • Adhered to financial services security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Directed specific questions to appropriate branch personnel.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Reconciled cash and checks against computer records at end of shift.
Licensed Insurance Agent, 08/2022 to 09/2022
Better.ComIrvine, CA,
  • Exceeded company sales goals for new policies.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Developed fact-finding interviews to determine need for coverage.
  • Researched insurance plans to find good options for clients' needs.
Licensed Insurance Broker, 06/2021 to 08/2022
CampbellsBirmingham, AL,
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Upsold products to policyholders and potential new clients.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Developed appropriate quotes based on risk information.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Achieved repeat business and referrals through personalized services.
  • Interviewed prospective clients to obtain data about financial resources and needs.
  • Met with division leaders and consultants to discuss strategies to increase sales.
Warehouse Associate, 06/2018 to 11/2020
MWI Veterinary SupplyCity, STATE,
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Filed requisitions for out of stock items and supplies.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
Education and Training
Diploma: , Expected in to Citrus High School - Porterville, CA
GPA:

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Resume Overview

School Attended

  • Citrus High School

Job Titles Held:

  • Bank Teller
  • Licensed Insurance Agent
  • Licensed Insurance Broker
  • Warehouse Associate

Degrees

  • Diploma

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