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Bank Teller Resume Example

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BANK TELLER
Summary

Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Focused Correctional Officer offering history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations.

Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assists customers in setting up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature.

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Experience
First Midwest Bank - Bank TellerDes Plaines , IL08/2019 - Current
  • Verified amounts and integrity of every check or funds transfer.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Counted as much as $100,000 in daily funds with manual and machine-assisted methods.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prepared official checks for customer and internal bank needs.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Explained bank services, financial products and applicable fees to customers.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Recommended bank products and services to current and prospective customers.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
  • Reconciled cash and checks against computer records at end of shift.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Responded and assisted customers with account inquiries and updates.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Entered transactions into computer and issued customer receipts.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Walworth County Judicial Center - Receptionist/Front Desk ClerkDelavan , WI03/2018 - 03/2020
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted incoming mail and directed to correct personnel each day.
Beth Israel Deaconess Medical Center - Correctional Officer Weymouth , MA04/2018 - 02/2019

Care , Custody and Control

  • Observe and pay attention to detail in order to recognize signs of discord, abnormal behavior.
  • Communicate in writing.
  • Supervise inmates/participants.
  • React and remain calm and make sound decisions in emergency situations.
  • Oral Communication
  • Interpersonal Skills
  • Writing
  • Organizational Awareness
  • Managing Human Resources
  • Stress Tolerance
  • Searched building and grounds, living quarters and work areas for contraband.
  • Created and maintained arrest files on all inmates processed through jail.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Observed behavior of residents individually and in groups.
  • Led disciplinary hearings and made recommendations for sentencing.
  • Completed intake paperwork, fingerprints and searches.
  • Supervised inmates clearing debris from roadways and drains.
  • Booked new inmates into facility and processed inmates for release.
  • Conducted routine and emergency head counts.
  • Notified victims of upcoming inmate releases.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Arranged for medical and dental care of inmates.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
  • Identified facility openings and designated inmates to housing units.meet and deal with people of differing backgrounds and behavioral patterns.
Allied Universal Security Services - Security OfficerCity , STATE05/2015 - 04/2018
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Authorized entrance papers and granted or denied entrance to building.
  • Reported suspicious activities and persons to law enforcement.
  • Provided top-notch protection for traveling public by conducting tests for explosives residue.
  • Protectedfacility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Permitted entry with escort for approved persons into secure locations.
  • Participated in staff meetings, special events and professional development activities.
Skills
  • Office administration
  • Professional demeanor
  • Correctional facility procedures
  • Criminal laws
  • Conflict resolution skills
  • Safety and security enforcement
  • Inmate management
  • Search and seizure procedures
  • Crisis intervention training
  • Central and pod control
  • Safety and security
  • Inmate behavior modification tactics
  • Self-defense techniques
  • Firearm operations trained
  • Emergency Response
  • Conflict resolution techniques
  • Communication skills
  • Security Guard License
  • Arrest procedures
  • Cash Handling
  • Clerical duties
  • Word processing
  • Administrative support
  • Hospitality service expertise
  • Problem-solving skills
  • Reporting capabilities
  • Training and mentoring
  • Money Handling
  • Money Transfer Systems
  • Money Management
  • Debt and credit management
  • Safe and vault operation
  • Risk management evaluation background
  • Account coding specialist
  • International funds transfer process expertise
  • Strong sense of banking ethics
  • International finance knowledge
  • Excellent communication skills
  • Exceptional customer service
  • Currency and coin counter
  • Cash dispenser operation
  • Flexible
  • Strong work ethic
  • Energetic
  • Reliable
  • Friendly
  • Sales expertise
Education and Training
Associate of Arts: Criminal JusticeTallahassee Community CollegeCity, State
Certifications
  • First Aid/CPR Certified
  • Firearms Certified
  • Defensive Tactic Certified
  • Corrections Academy Completion Certificate
  • Security Guard D License
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

86Good
Resume Strength
  • Length
  • Typos

Resume Overview

School Attended

  • Tallahassee Community College

Job Titles Held:

  • Bank Teller
  • Receptionist/Front Desk Clerk
  • Correctional Officer
  • Security Officer

Degrees

  • Associate of Arts : Criminal Justice

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