Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Attentive Teller bilingual speaker with experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information.
Skills
Customer service
Systems and software programs
Relationship building and management
Mentoring and coaching
Order processing
Business initiatives proficiency
Business development and planning
Inventory management
Product knowledge
Database management
Goals and performance
Oral and written communication
Sales
Staff scheduling
Staff management
Sales and marketing
Customer experiences
Experience
02/2019 to Current
Bank TellerPacific Western Bank – Boston, MA,
Checked amount details and fraud markers for transactions.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Provided customer records on demand, including account statements and copies of checks.
Placed orders for customer checks and verified starting numbers.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Recommended bank products and services to current and prospective customers.
03/2017 to 03/2019
Assistant Store ManagerPatagonia Inc. – Saint Paul, MN,
Performed mandatory audits to ensure compliance in all areas were met.
Maintained an exceptionally clean, customer-friendly and well-run in store department.
Assisted CSR in meeting standards for customer service and quality.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed the scheduling for store shifts so that there was proper staffing at all times.
Coached the team on effective upselling and cross-selling methods.
Processed payments for credit and debit cards and returned the proper change for cash transactions.
Recognized problem areas and effectively reduced errors to increase profit margins.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
Trained and managed associates in customer service and sales techniques.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Welcomed customers into the store and helped them locate items.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Preserved a perfect attendance record for 12 months.
Responded to customer concerns with friendly and knowledgeable service.
Alerted customers to upcoming sales events and promotions.
Contacted other store locations to determine merchandise availability.
Answered customer telephone calls promptly and in an appropriate manner.
07/2017 to 08/2017
Pharmacy Technician (6 Week Internship) CVS Health Corporation – City, STATE,
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Counted and labeled prescriptions with correct item and quantity.
Counted, measured, and compounded medications following standard procedures.
Reviewed and verified customer information and insurance provider information.
Ordered medicines daily to ensure compliance with demands and needs.
Processed incoming drug orders.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
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