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Bank Teller Resume Example

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BANK TELLER
Summary

Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assist customers set up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature. Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.

Skills
  • Deposit and withdrawal management
  • Cash counting
  • Currency packaging
  • Transaction processing
  • Customer relationship development
  • Upselling skills
  • Business development
  • Relationship building and management
  • Cash handling
  • Sale expertise
  • Computer proficient
  • Money handling abilities
  • Good listening skills
  • Creative problem solving
  • Customer service management
  • Coordinating schedules
  • Check-in processes
  • Cross-selling expertise
  • Check cashing
  • Savings management
  • Customer service skills
  • Check ordering
  • Cash dispenser operation
  • Safe and vault operation
  • Debt and credit management
  • Exceptional customer service
  • Excellent communication skills
  • Strong sense of banking ethics
  • Currency and coin counter
  • MS Office proficient
  • International funds transfer process expertise
  • Qualified in commercial servicing
Experience
Bank Teller | 06/2020 to CurrentApple Bank - Cedarhurst, NY
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Verified amounts and integrity of every check or funds transfer.
  • Reconciled cash and checks against computer records at end of shift.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Responded and assisted customers with account inquiries and updates.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Bank Teller | 09/2019 to 06/2020HSBC BANK - New Hyde Park, NY
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Sold and cross-sold bank products to new and existing customers
  • Promoted products or services to each customer to consistently achieve sales targets
  • Accessed computerized financial information to answer questions related to specific accounts
  • Reconciled cash drawer and resolved discrepancies
  • Counted and packaged currency and coins
  • Audited fellowteller currency to contribute to dual-control procedures
Passenger Service Agent | 11/2015 to 04/2019World Wide Flight Service - Jamaica, New York
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries
  • Monitored security and maintained operational protocols
  • Managed team member schedules and work assignments
  • Oversaw ticketing, gate and ramp services
  • Tagged baggage and routed to appropriate location for loading and screening
  • Hired, trained and motivated employees to provide exceptional passenger care and support
  • Escorted handicapped passengers from terminal to aircraft
  • Announced flight status updates and information about gate changes over PA system
  • Checked in luggage and confirmed all carry-on items met federal guidelines
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests
  • Provided follow through on all calls with confirmations and dissemination of requested information
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Estimated weights, heights and centers of balance to make precise placements
Assistant Store Manager | 08/2012 to 04/2018Jamaica Fast Food - Jamaica, New York
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs
  • Served as floating manager-on-duty, MOD, to cover shift shortage
  • Conducted store inventories once per quarter
  • Provided current employees options for additional training opportunities
Education and Training
ATISH DIPANKAR UNIVERSITY oF SCIENCE & TECHNOLOGY - - DHAKA | Bachelor of Business AdministrationBusiness Management, 01/2011
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Resume Overview

Companies Worked For:

  • Apple Bank
  • HSBC BANK
  • World Wide Flight Service
  • Jamaica Fast Food

School Attended

  • ATISH DIPANKAR UNIVERSITY oF SCIENCE & TECHNOLOGY

Job Titles Held:

  • Bank Teller
  • Passenger Service Agent
  • Assistant Store Manager

Degrees

  • ATISH DIPANKAR UNIVERSITY oF SCIENCE & TECHNOLOGY - DHAKA | Bachelor of Business Administration

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