Bank Teller Resume Example Arvest Bank

BANK TELLER

Professional Summary

Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills

Microsoft Word expertise
Answering incoming calls
Customer direction
Database recordkeeping
Front desk management
Claims investigation and research
Educating consumers

Maintaining standards
Teller experience
Recordkeeping strengths
Multi-line phone talent
Data entry
MS Office proficiency

Work History

Bank Teller , 04/2018 to Current
Arvest Bank – Edmond , OK

Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Promoted products or services to each customer to consistently achieve sales targets.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Placed orders for customer checks and verified starting numbers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Logged cashier's checks and other transactions to maintain accuracy of account records.
Provided customer records on demand, including account statements and copies of checks.
Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to tellers.

Restaurant Hostess, 08/2017 to 03/2018
El Rancho Mexican Restaurant – Talihina , OK

Supported servers, food runners and bussers with keeping dining area ready for every guest.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Counted cash in register drawer at beginning and end of shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register for cash, check and credit card transactions with accuracy.
Successfully communicated with all team members to navigate job duties and complete daily tasks.
Supported waitstaff and other team members in completing tasks.
Checked completed orders for accuracy and bagged meals for easy carrying.
Processed payments and counted change to complete transactions.

Registar's Office Assistant , 11/2015 to 12/2017
Southeastern Oklahoma State University – Durant , OK

Operated multi-line telephone system to independently handle over one hundred calls each day.
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Provided clerical support by copying, faxing and filing documents.
Received and routed business correspondence to correct departments and staff members.
Kept reception area clean and neat to give visitors positive first impression.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.

Cashier/Manager, 11/2012 to 08/2015
Marvin's IGA – Poteau , OK

Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Checked prices for customers and processed items sold by scanning barcodes.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers by answering questions and fulfilling requests.
Reviewed weekly sales circulars and monitored price changes.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Master of Arts: History, Expected in 12/2020
University of Central Oklahoma - Edmond, OK

Bachelor of Arts: History , 12/2017
Southeastern Oklahoma State University - Durant, OK

Associate of Arts: Enterprise Development , 05/2015
Carl Albert State College - Poteau, OK

High School Diploma: 05/2012
Poteau High School - Poteau, OK

Resume Overview

Companies Worked For:

Arvest Bank
El Rancho Mexican Restaurant
Southeastern Oklahoma State University
Marvin's IGA

School Attended

University of Central Oklahoma
Southeastern Oklahoma State University
Carl Albert State College
Poteau High School

Job Titles Held:

Bank Teller
Restaurant Hostess
Registar's Office Assistant
Cashier/Manager

Degrees

Master of Arts : History , Expected in 12/2020
Bachelor of Arts : History , 12/2017
Associate of Arts : Enterprise Development , 05/2015
High School Diploma : 05/2012

Bank Teller Resume Example

Resume Score: 80%

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