Bank Teller Resume Example

Results-oriented individual with diverse background in management, sales and customer service. Dedicated to providing excellent customer service and making operational and proceduralimprovements.

• Coordinated all department functions for teams of 9 Team Leaders + 180+ employees.
• Increased office organization by developing more efficient filing system and customer database protocols.
• Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
• Reduced staff turnover by % in one year by Improving the work environment, improving HR practices and organizing for employee retention.
• Managed call flow with up to 400+ calls in queue per minute.
• Exceeded corporate target for customer satisfaction for [number] months in a row.
• Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
• Consistently generated additional revenue through skilled sales techniques.
• Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
• Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
• Investigated and analyzed client complaints to identify and resolve issues.
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
• Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
• Maintained status reports to provide management with updated information for client projects.
• Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Management, Administrative, Coaching, Communications Skills, Interpersonal Skills, Counseling, Client, Customer Service, Direction, Messaging, Problem Solving Skills, Selling, Sales, Supervisor, Phone Etiquette, Critical Thinking, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Time Management, Professional and Friendly.