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Bank Teller Resume Example

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BANK TELLER
Summary

Results-oriented individual with diverse background in management, sales and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights
  • Team management
  • Conflict resolution techniques
  • Schedule management
  • Excel spreadsheets
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Skilled multi-tasker
  • Training and development
  • Report development
  • Dedicated team player
Accomplishments
  • Coordinated all department functions for teams of 9 Team Leaders + 180+ employees.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Reduced staff turnover by % in one year by Improving the work environment, improving HR practices and organizing for employee retention.
  • Managed call flow with up to 400+ calls in queue per minute.
  • Exceeded corporate target for customer satisfaction for [number] months in a row.
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Consistently generated additional revenue through skilled sales techniques.
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Maintained status reports to provide management with updated information for client projects.
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Experience
June 2014 to November 2014
Company NameCity, StateBank Teller
  • Provided great customer service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.
  • Balanced draw, entered and completed customer transactions accurately daily.
  • Examined checks deposited and determined proper funds availability based on regulation requirements and complete Hold Notices.
  • Cashed checks: verified endorsement, received proper identification, and ensured validity.
  • Answered basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
  • Accepted loan payments: verified payment amount and issued receipts.
January 2001 to April 2014
Company NameCity, StateAdministrative Floor Coordinator
  • Administered excellent customer service by being a good listener, using great interpersonal skills, helping customers efficiently and in a friendly manner.
  • Managed 200 plus agents PTO, UTO, VGH and schedules in IEX TotalView Workforce Management (WFM) Software Tool.
  • Provided floor and team management direction through face-to-face communications, phone, messaging applications and input intraday scheduling exceptions as required.
  • Collaborated with staff members to plan and develop ways to meet daily, weekly and monthly metrics.
  • Utilized techniques for selling Internet and newspaper subscriptions to WSJ customers, sold Lawn Care Services to potential Trugreen customers, sold AT&T services and products, and upsold all the companies services and products.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Provided cross training to [number] staff members.
  • Assisted with the development of the call center's operations, quality and training processes.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.Led a team of customer service representatives to increase service center profitability.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
June 2007 to August 2011
Company NameCity, StateFloor Supervisor
  • Managed 8 - 10 associates schedules, assisted with opening and closing of store and stocked and replenished store.
  • Maintained daily, weekly and monthly sales goals in an excel reports.
  • Operated a cash register to process cash, check and credit card transactions.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Facilitated monthly and quarterly physical inventory counts.
  • Computed sales prices, total purchases and processed payments.
April 1998 to September 2000
Company NameCity, StateAdministrative Instructor
  • Managed disabled adults suffering from multiple diagnoses and on 24 hour call for behavioral issues.
  • Managed staff and scheduling for 30-50 employees; arranged and participated in community outings.
  • Executed extensive coaching and counseling (individual and group therapy).
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Documented all clients information including service plans, treatment reports and progress notes.
  • Managed daily operations of the day treatment and residential settings.
  • Efficiently gathered information from families and social services agencies to inform development of treatment plans.
  • Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
  • Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed clients
Education
May 1995
University of Tennessee at Martin
City, State, USACommunications
Bachelor of Science
Skills

Management, Administrative, Coaching, Communications Skills, Interpersonal Skills, Counseling, Client, Customer Service, Direction, Messaging, Problem Solving Skills, Selling, Sales, Supervisor, Phone Etiquette, Critical Thinking, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Time Management, Professional and Friendly.

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Resume Overview

School Attended

  • University of Tennessee at Martin

Job Titles Held:

  • Bank Teller
  • Administrative Floor Coordinator
  • Floor Supervisor
  • Administrative Instructor

Degrees

  • Communications Bachelor of Science

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