LiveCareer-Resume

bank teller resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction. Focused Teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.

Skills
  • Cash counting
  • Accounting systems and software
  • Compliance, banking laws and regulations
  • Night and safe deposit procedures
  • Currency Packaging
  • Cash Handling
  • Accurate Money Handling
  • Customer Accounts Management
  • Transaction processing
  • Account updating
  • Customer relationship development
  • Cheerful
  • Positive
  • Banking
  • Cash handling expertise
Work History
04/2022 to Current
Bank Teller Cit Group Long Beach, CA,
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Turned in excess cash to maintain drawer security.
  • Stocked supplies for customers and personal teller station.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Removed mutilated currency from circulation.
06/2021 to 04/2022
Product Operations Manager Mckesson Corporation OK, State,
  • Managed product rollouts, user training, testing and internal communications.
  • Spearheaded quality control measures to minimize downtime and propel sales.
  • Led operational initiatives to solve ongoing strategic operations challenges.
  • Collaborated with cross-functional teams to help improve operational workflow.
  • Managed [Number] team members across [Number] departments, resulting in approximate $[Number] increase in annual revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed daily operations Old Navy organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Monitored over 20 employees' day-to-day activities and made plans to rectify issues.
  • Maintained cleanliness and organization of Old Navy workspace, working closely with employees to systemize tasks.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reported issues to higher management with great detail.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Teamed with different departments to create organization's mission and vision statements.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Trained new employees on proper protocols and customer service standards.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Increased sales by establishing goals, overseeing performance and mentoring staff.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Strategically managed resources, milestones and budgets, saving $[Amount] in expenses.
  • Managed, trained and motivated personnel to continuously improve knowledge and abilities in clothing field.
  • Collaborated with assistant managers to open and close Old Navy office, handle large transactions and manage inventory.
  • Delegated multiple daily tasks to employees, streamlining daily progress and efficiency.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Assisted in recruiting, hiring and training of team members.
09/2020 to 08/2021
Lead Fedex Brooklyn, NY,
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Reported on updates to project specifications and progress.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
06/2019 to 09/2020
Cashier Chick-Fil-A Surprise, AZ,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Restocked and organized merchandise in front lanes.
  • Processed customer refunds and exchanges according to established guidelines.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Collected and authorized payments of guests.
  • Greeted customers entering store and responded promptly to customer needs.
Education
Expected in 12/2022 to to
Associate of Arts: Liberal Studies
Solano Community College - Vacaville, CA,
GPA:

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Resume Overview

School Attended

  • Solano Community College

Job Titles Held:

  • Bank Teller
  • Product Operations Manager
  • Lead
  • Cashier

Degrees

  • Associate of Arts

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