bank teller resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Motivated. Driven to exceed expectations and able to operate effectively in high-pressure environments. Seeking to build long-term career with established company.
Hardworking and reliable with strong ability in Customer service. Highly organized, proactive and punctual with team-oriented mentality.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Risk management
Customer service
Organization
Inventory management
Communications
Problem resolution
Team building
Experience
Bank Teller, 06/2018 to 05/2020 First Midwest Bank – Merrillville, IN,
Helped figure out what kind of accounts best fit customer needs.
Answered Numours calls and assist with customer questions.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Handled all delegated tasks.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Verified amounts and integrity of every check or funds transfer.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Counted daily funds with manual and machine-assisted methods.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Maintained optimal financial controls by securing funds and making accurate transactions.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Entered transactions into computer and issued customer receipts.
Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
Consistently met customer service and sales goala.
Served multiple customers each shift, remaining composed and professional even in high-stress situations.
Processed new accounts, including checking and savings accounts credit applications.
Recommended bank products and services to current and prospective customers.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
Reduced errors by double checking transactions.
Explained bank services, financial products and applicable fees to customers.
Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Identified and reported suspicious behavior to security personnel as appropriateWarmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings b
Opened new customer accounts, including checking, savings and lines of credit.
Processed several customer transactions hourly while demonstrating extreme attention to detail.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Responded and assisted customers with account inquiries and updates.
Prepared official checks for customer and internal bank needs.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Cashier, 11/2016 to 06/2018 Bi-Mart Corporation – Aberdeen, WA,
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Processed returned items in accordance with store policy.
Read weekly sales inserts and monitored price changes.
Properly verified customer identification for alcohol or tobacco purchases.
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted PICs with completing end-of-day counts and securing funds to prevent loss or theft.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues regarding customer complaints and escalated worsening concerns to Store manager for remediation.
Processed customer payments quickly and returned exact change and receipts.
Smoothly processed incoming orders, handling multiple transactions per day with exceptional accuracy.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Sales Associate, 09/2015 to 07/2016 Symphony – Palo Alto, CA,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Collaborated with fellow sales team members to achieve group targets.
Assisted customers by finding needed items and checking inventory for items at other locations.
Helped several customers per day by responding to inquiries and locating products.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Educated customers on product and service offerings.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Used register system to ring up customer purchases, process payments and issue receipts.
Cashier, 08/2013 to 09/2015 Bi-Mart Corporation – Beaverton, OR,
Helped customers find specific products, answering questions and offering advice.
Processed returned items in accordance with store policy.
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
Processed customer payments quickly and returned exact change and receipts.
Smoothly processed incoming orders, handling multiple transactions per day with exceptional accuracy.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
High School Diploma: , Expected in 06/2012 to Perris High School - Perris, CA GPA:
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