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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about financial standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Accurate money handling
  • Exceptional customer service
  • Excellent communication skills
  • Problem-solving abilities
  • Active listening
  • High-energy attitude
  • Adaptive team player
Experience
04/2019 to 10/2019
Bank Teller First Midwest Bank Moline, IL,
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Served approximately 80 customers each shift, remaining composed and professional even in high-stress situations.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
11/2017 to 04/2018
Bank Teller First Midwest Bank Mundelein, IL,
  • Entered transactions into computer and issued customer receipts.
  • Responded and assisted customers with account inquiries and updates.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Verified amounts and integrity of every check or funds transfer.
  • Reconciled cash and checks against computer records at end of shift.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
05/2017 to 11/2017
Food Handler/Cashier Floor And Decor Tacoma, WA,
  • Sorted food and supply deliveries and correctly stored each item in its proper location.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Protected food from spoilage by storing according to safety procedures.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each hour.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Cross-trained in taking orders from customers and baking dessert items to support team and help meet all customer needs.
  • Satisfied customers by quickly and accurately handling and preparing orders.
  • Re-stocked, organized and arranged service and food stations.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Emphasized fast, friendly customer service.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Swept floors and maintained sweep logs.
  • Checked out customers and bagged items quickly.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
10/2016 to 04/2017
Cashier Target City, STATE,
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Helped customers find specific products, answering questions and offering advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Worked closely with front-end staff to assist customers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in
: Interior Design
Palomar College - San Marcos, CA
GPA:
Expected in
: General Education
MiraCosta College - Oceanside,
GPA:
Expected in 05/2015
High School Diploma:
Merrill High School - Merrill,
GPA:

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Resume Overview

School Attended

  • Palomar College
  • MiraCosta College
  • Merrill High School

Job Titles Held:

  • Bank Teller
  • Bank Teller
  • Food Handler/Cashier
  • Cashier

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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