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bank teller resume example with 5+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assist customers set up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature.

Skills
  • Check cashing
  • Cross-selling expertise
  • Security compliance
  • Savings management
  • Accurate money handling
  • Check ordering
  • Customer service skills
  • Qualified in commercial servicing
  • Risk management evaluation background
  • Currency and coin counter
  • Excellent communication skills
  • Safe and vault operation
  • Strong sense of banking ethics
Experience
06/2010 to 07/2012 Bank Teller Pacific Western Bank | Thousand Oaks, CA,
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Verified amounts and integrity of every check or funds transfer.
  • Counted as much as $10,000 in daily funds with manual and machine-assisted methods.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Explained bank services, financial products and applicable fees to customers.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Reconciled cash and checks against computer records at end of shift.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Entered transactions into computer and issued customer receipts.
  • Prepared official checks for customer and internal bank needs.
03/2008 to 05/2012 Jewelry Associate The Tjx Companies, Inc. | Fort Myers, FL,
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Met and exceeded high-volume personal sales goals through clientele development and current product knowledge.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Trained and coached newly hired associates on store return policies and customer service techniques.
  • Assisted customers in finding luxury bridal jewelry to fit individual tastes, preferences and budget.
  • Explained features and benefits of diamonds and other fine gemstones to educate and inform customers about quality.
  • Cleaned jewelry cases daily with glass cleaner and dusters to ensure that all displays were pristine.
  • Educated customers on benefits of diamonds and other high-quality products.
  • Used product knowledge to assist and suggest products to customers.
  • Upheld consistent visual merchandising standards.
  • Exceeded customer expectations by delivering unwavering commitment to excellence.
  • Promoted company's image in positive manner to customers, delivering superior customer service experience.
  • Performed daily activities, including housekeeping and inventory management to keep store operations running smoothly.
  • Remained current and knowledgeable of industry trends to identify opportunities to maximize sales within market.
  • Provided excellent service to all customers through active engagement, direct eye contact, and listening skills.
10/2006 to 09/2009 Spa Attendant Omni Hotels | Oklahoma City, OK,
  • Collected trash and soiled linens from treatment areas.
  • Showed appreciation to resort guests by thanking for business.
  • Performed receptionist functions such as appointment scheduling and spa tours.
  • Managed beginning and end-of-day procedures, as well as shift changes and special projects.
  • Assisted spa technicians with room set-up.
  • Instructed guests on safety procedures and spa policies.
  • Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
  • Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
  • Promoted target merchandise while assisting guests in identifying products to meet their unique needs.
  • Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
  • Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
  • Used specific cleaning products in each guest room as per company procedures.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education and Training
Expected in | Business Administration Moraine Park Technical College, Fond Du Lac, WI GPA:
  • 3.9 GPA
  • Phi Theta Kappa Member
  • Dean's List Honoree 2016, 2017, 2018, 2019, 2020

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Resume Overview

School Attended

  • Moraine Park Technical College

Job Titles Held:

  • Bank Teller
  • Jewelry Associate
  • Spa Attendant

Degrees

  • Some College (No Degree)

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