(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Practical Night Manager skilled in hiring, recruiting and training applicants for various store positions. Outstanding sales and product knowledge with success managing all floor presentations and flow of goods to sales floor. Motivational, goal-oriented and focused at all times. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

  • Bill Payment Receipt
  • Currency Counting Machines
  • Discrepancy Resolution
  • Currency Packaging
  • Balance Verification and Reconciliation
  • Complex Information Interpretation
  • Teller Transactions
  • Money Handling
  • Cash Counting
  • Resource Estimation
  • Cash Drawer Reconciliation
  • Knowledge Base
  • Technical Proficiency
Penn Foster Career School Scranton, PA Expected in 07/2010 Interior Design Degree : Interior Design - GPA :
Penns Manor High School Clymer, PA, Expected in 06/2002 High School Diploma : - GPA :
ICTC Indiana, PA, Expected in 06/2002 Degree in CADD : CADD - GPA :
Work History
Capitalsource - Bank Teller
Rancho Cucamonga, CA, 03/2020 - Current
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Removed mutilated currency from circulation.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Stocked supplies for customers and personal teller station.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
The Kessler Collection - Overnight Manager
Charleston, SC, 07/2021 - 12/2021
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Supervised personnel working overnight in [Type] area to support safe operation and maximize productivity efficiencies.
  • Prepared, planned and implemented training programs to support ongoing staff development.
  • Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
  • Created nightly shift task lists to assign duties to each employee.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Managed overstocking, restocking and inventory control procedures during [Type] shift.
  • Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
Safeway - Assistant Deli Manager
Bothell, WA, 01/2016 - 03/2020
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Verified inventory computations by comparing to physical counts of stock, investigating
  • Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Japs-Olson Company - Associate
Minneapolis, MN, 06/2012 - 03/2020
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Mentored and coached other team members to meet daily sales goals.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Greeted customers at counter to fulfill requests and answer questions.

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School Attended

  • Penn Foster Career School
  • Penns Manor High School
  • ICTC

Job Titles Held:

  • Bank Teller
  • Overnight Manager
  • Assistant Deli Manager
  • Associate


  • Interior Design Degree
  • High School Diploma
  • Degree in CADD

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