Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Personable and dedicated Customer Service Representative with extensive experience in customer care industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Time Management
  • Oral communication
  • Sales Techniques
  • Customer interaction
  • Customer Service
  • Health brand promotions
  • Merchandising knowledge
  • Listening skills
  • Reliable and punctual
  • Documentation and recordkeeping
  • Excellent communication skills
  • Energetic self-starter
  • Product Sales
  • Outgoing personality
  • Customer- and service-oriented
05/2019 to Current BANG BANG Associate Best Buy | Fairless Hills, PA,
  • Delivered fast, friendly and knowledgeable service for routine questions phone calls.
  • Offers each customer exceptional support for any need, including directing to different locations and connecting with specific personnel.
  • Supported sales and service desk.
  • Worked as part of team to execute proper care of body mechanics and safety of client.
  • Kept detailed records of patient physical therapy treatments and improvements.
  • Managed and ordered supplies to maintain inventory stock.
  • Cleaned equipment and workplace proactively and per mandated clean room protocol.
  • Prepare Gym for upcoming classes and physical therapy.
02/2018 to 05/2019 Order Fulfillment Silverspot Cinemas | Coconut Creek, FL,
  • Unloaded merchandise pallets from delivery trucks quickly and efficiently.
  • Keyed in data for packages into computer system using handheld scanners, averaging 15+ packages per shift.
  • Used RF scanner to pick items from bins and complete orders.
  • Prepared products, including contractor orders and online orders for shipping according to company specifications.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Assessed customer needs and upsold products and services to maximize home repair or appliance sales.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted with purchases, locating items and signing up for credit programs.
  • Inspected items for damage and obtained replacements for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
10/2016 to 01/2018 Line Cook Panera Bread | City, STATE,
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Prepared drinks, smoothies and other special items to complete prepared food orders.
06/2013 to 01/2018 Landscaper Laborer Ken Wanter Landscaping | City, STATE,
  • Determined causes of lawn and garden issues and recommended effective solutions.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Created plans and blueprints to design custom gardens and beds.
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Hung lights, wreaths and garlands to prepare for winter holidays.
  • Removed and properly disposed of debris to maintain worksite safety.
  • Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
  • Planned and cultivated designer lawns and gardens to enhance backyard lawns.
  • Deployed sprinkler systems to provide grass, flowers and other landscaping adequate water to grow.
  • Applied weed and pest control chemicals to protect customer lawns.
  • Swapped out plant containers and flowerbeds each spring, summer and fall.
  • Administered pesticides to mitigate and control pest damage.
  • Pruned trees and bushes to improve visibility and shapes.
  • Leveraged hand-held tools to maintain green spaces.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Prepared soil and gardens to plant with mulch and sod.
  • Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects.
  • Operated and maintained basic landscaping equipment and vehicles.
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Arranged shrubs and flowers to create landscape effects.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Removed poison ivy and other harmful plants while wearing protective gear.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
Education and Training
Expected in 10/2016 GED | Pickens County Adult Education, Easley, SC, GPA:

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School Attended

  • Pickens County Adult Education

Job Titles Held:

  • BANG BANG Associate
  • Order Fulfillment
  • Line Cook
  • Landscaper Laborer


  • GED

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