Bail Agent/ Office Assistant Resume Example Grumpy's Bail Bonds

BAIL AGENT/ OFFICE ASSISTANT

Professional Summary

Highly motivated team player with strong communication and active listening skills.

Skills

Work History

Bail Agent/ Office Assistant, 02/2016 to 09/2016
Grumpy's Bail Bonds – Franklin, TN

Helped distribute employee notices and mail around the office.
Screened all visitors and directed them to the correct employee or office
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Handled incoming and outgoing correspondence, including mail, email and faxes.
Processed and filed all credit & cash payments from clients

Retail Sales Associate, 11/2015 to 07/2016
Bubba Gump Shrimp Company – Orlando, FL

Completed all cleaning, stocking and organizing tasks in assigned sales area.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Trained new cashiers on procedures, customer service and sales techniques.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Operated a POS systemAsked open-ended questions to assess customer needs.Organized racks and shelves to maintain the visual appeal of the store.

Technology Team Leader, 05/2015 to 09/2015
Sam's Club – Orlando, FL

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Reviewed files, records and other documents to obtain information and respond to requests.
Supervised a team of 10 associates.
Reviewed daily and weekly sales to help create new goals for the following weeks.
Assigned projects and tasks to associates on a daily basis.
Held weekly meetings with associates to discuss sales trends and upcoming events.

Member Service Supervisor Team Leader, 04/2014 to 05/2015
Sam's Club – Lakeland, FL

Supervised a team of 42 associates ranging from supervisors, cashiers, customer service associates and cart associates
Reviewed previous week and month sales trends and created plans to exceed previous sales and create new goals.
Held monthly and weekly meetings for each department to discuss any concerns from associates and create goals for the upcoming month.
Assigned tasks to each associate that was unique to their particular skills.
Maintained a clean, fast, friendly environment.
Assisted customers on a day to day basis providing a friendly and helpful environment.

Membership Champion, 02/2013 to 04/2014
Sam's Club – New Port Richey, FL

Trained cashier and customer service associates on selling our premier membership.
Tracked sales trends through the month to ensure we maintained a 35% upgrade rate.
Created goals for each associate based on the previous weeks sales.

Membership Associate, 08/2012 to 02/2013
Sam's Club – New Port Richey, FL

Cashier, 05/2012 to 08/2012
Sam's Club – New Port Richey, FL

Education

High School Diploma: 2010
River Ridge High School - New Port RIchey, Fl

Certifications

Resume Overview

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School Attended

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Degrees