Backside Office Assistant resume example with 3+ years of experience
JessicaClaire
, San Francisco, CA609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Backside Office Assistant, 03/2015 to 03/2018 Nuvance Health – New Milford, CT,
Drove operational improvements which resulted in savings and improved profit margins
Maintained excellent attendance record, consistently arriving to work on time
Resolved conflicts and negotiated mutually beneficial agreements between parties
Resolved [Type] problems, improved operations and provided exceptional client support
Increased customer satisfaction by resolving [Product or Service] issues
Front Desk Receptionist, 03/2016 to 02/2017 Cal Expk Inn And Suite – City, STATE,
Politely welcomed arriving guests, providing room keys and information on amenities and policies
Updated customer accounts with add-on room charges, including minibar use and room service bills
Promptly answered multi-line phone system and greeted callers enthusiastically
Swiftly responded to room requests and other inquiries made via establishment website, email or phone
Confirmed relevant guest information and payment methods to prevent fraud
Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Welcomed each new arrival pleasantly and confirmed reservations and identification
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Monitored office supplies by checking inventory on [Timeframe] basis and placed orders whenever stock appeared low
Entered customer data using [Type] software and updated information whenever patrons changed rooms
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention
Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage
Resolved customer issues quickly and notified [Job Title] immediately when problems escalated
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
Maintained financial accuracy by collecting deposits, fees and payments
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
Arranged accommodations and travel plans for visitors and presented updated itineraries
Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy [Number]-person [Type] business
Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation
Used [Software] to process reservations, check-ins and check-outs
Sandwich barista, 01/2014 to 12/2014 Subway – City, STATE,
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Organized work areas to foster efficiency and model exceptional kitchen etiquette
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
Communicated menu item information and offered suggestions to promote featured products
Provided product information and menu item explanation in consideration of dietary restrictions
Cleaned food preparation areas, tools and equipment
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
Performed shift change tasks each day to keep store efficient and neat
Executed sandwich artistry duties with very low occurrence of errors
Maintained clean, sanitized and well-organized food preparation zones
Operated manual and electric appliances to peel, slice and trim food
Processed payments and counted change to complete transactions
Protected customers by washing and sanitizing dishes, glassware and silverware after each use
Wiped counters, [Action] and sanitized equipment to maintain clean food prep and dining areas
Trained team members to prepare sandwiches and other items according to instructions
Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments
Education
Associate of General Studies: Animal science , Expected in 01/2011 Sacramento ciry collage - Sacramento, CA GPA:
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