Backside Office Assistant resume example with 3+ years of experience

Jessica Claire
  • , San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Backside Office Assistant, 03/2015 to 03/2018
Nuvance HealthNew Milford, CT,
  • Drove operational improvements which resulted in savings and improved profit margins
  • Maintained excellent attendance record, consistently arriving to work on time
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Resolved [Type] problems, improved operations and provided exceptional client support
  • Increased customer satisfaction by resolving [Product or Service] issues
Front Desk Receptionist, 03/2016 to 02/2017
Cal Expk Inn And SuiteCity, STATE,
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Monitored office supplies by checking inventory on [Timeframe] basis and placed orders whenever stock appeared low
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Supervised [Number] administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention
  • Prepared weekly employee work schedules for [Number] team members ensuring all shifts received adequate coverage
  • Resolved customer issues quickly and notified [Job Title] immediately when problems escalated
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Arranged accommodations and travel plans for visitors and presented updated itineraries
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy [Number]-person [Type] business
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation
  • Used [Software] to process reservations, check-ins and check-outs
Sandwich barista, 01/2014 to 12/2014
SubwayCity, STATE,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
  • Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
  • Communicated menu item information and offered suggestions to promote featured products
  • Provided product information and menu item explanation in consideration of dietary restrictions
  • Cleaned food preparation areas, tools and equipment
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods
  • Performed shift change tasks each day to keep store efficient and neat
  • Executed sandwich artistry duties with very low occurrence of errors
  • Maintained clean, sanitized and well-organized food preparation zones
  • Operated manual and electric appliances to peel, slice and trim food
  • Processed payments and counted change to complete transactions
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use
  • Wiped counters, [Action] and sanitized equipment to maintain clean food prep and dining areas
  • Trained team members to prepare sandwiches and other items according to instructions
  • Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments
Associate of General Studies: Animal science , Expected in 01/2011
Sacramento ciry collage - Sacramento, CA

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Resume Overview

School Attended

  • Sacramento ciry collage

Job Titles Held:

  • Backside Office Assistant
  • Front Desk Receptionist
  • Sandwich barista


  • Associate of General Studies

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