Detail-oriented and customer- focused retail professional with 5+ years of combined merchandising and sales experience
Backroom AssociateApr 2013 to Current Sears Holdings Corporation － Clovis, CA
Unloads delivery trucks, moves merchandise to appropriate stockroom locations, and maintains stockrooms in a neat, orderly and safe manner Promptly serves customers in the merchandise pick up area Partners with selling and sales support associates for proficient execution of floor resets, store promotional events, and replenishment Merchandise handling (i.e.: disposition of used goods, building of customer goods and displays, and minor repair to store and customer goods) Performs preventative maintenance in some areas of the store.
Home Services Trusted AdvisorFeb 2012 to Apr 2013 Sears Holdings Corporation － Clovis, CA
Increase store and company profitability by driving improved associate performance in financial sales metrics Conduct weekly one on one training sessions with individual associates as well as monthly group sales meetings Aid Assistant Store Managers and associates with customer related issues regarding delivery, installation, home improvements, product repair etc.
Analyze daily sales reports to identify opportunities for improvement and create action plans Work closely with outside service contractors to ensure proper creation of in-store service orders.
Interim Brand Central Assistant Store ManagerOct 2012 to Jan 2013 Sears Holdings Corporation － Clovis, CA
Execute customer focused strategies, policies, and programs Responsible for the staffing, scheduling, and development of up to 25 consultative selling associates in the home appliance and consumer electronics departments.
Oversee tasks to be completed by hardlines pricing associates and ensure those tasks are completed on time and at standard Analyze financial spreadsheets to find areas of recognition and improvement and act accordingly Handle customer conflicts store wide as well as assist fellow members of the management team with issues.
Hardlines Merchandising and Pricing LeadFeb 2010 to Feb 2011 Sears Holdings Corporation － Clovis, CA
Responsible for the timely completion of floor resets, price changes, and signing updates in the appliances, electronics, tools, lawn and garden, and fitness departments.
Managed a group of up to 5 associates, including scheduling and training of the team.
Ensures that the departments are clean, easy to shop and organized for customers.
Trusted with store keys and security codes for opening and closing duties.
Consultative Sales AssociateFeb 2009 to Feb 2010 Sears Holdings Corporation － Clovis, CA
Maintain current knowledge of merchandise lines, product features, benefits, and company provided services such as delivery and installation Process various customer transactions, including sales, returns, and exchanges Fully meet department standards in all required metrics (i.e.: warranties, credit cards, sales goals) Conduct basic replenishment and housekeeping duties in a designated department Provide superior customer service by locating merchandise, assist customers, answer phones, and conduct register and online transactions.
Softlines Merchandising & Pricing LeadAug 2008 to Feb 2009 Sears Holdings Corporation － Clovis, CA
Inspect departments and consult with associates daily to identify opportunities and develop and prioritize action plans with timely follow up Participate in the screening, selecting, and development of new hires Assist in the execution of client/brand business plans as well as company customer service initiatives Responsible for staffing, scheduling, and training a team of up to 5 associates Maintain high sales floor integrity through floor resets, price changes and audits, and the setup of store wide promotional signing.
Softlines Merchandising & Pricing AssociateFeb 2008 to Aug 2008 Sears Holdings Corporation － Clovis, CA
Ensure the completion of floor sets and resets by the designated deadline Take ownership for enhancing the overall customer experience Replenishment of sales floor stock through various processes Sales floor cleanliness and increased functionality Price accuracy by facilitating weekly sign and price changes as well as pricing audits.
High School DiplomaJun 2003Central High School － Fresno, CA
Strong leadership and organizational skills
Ability to analyze information, identify root causes and develop/implement approved solutions
Effective oral and written communication skills to communicate with all level of internal and external team members and customers
Experience leading groups and developing individuals of various backgrounds and orientations