Backroom Associate07/2011 to 07/2012
TJ Maxx – 34th & Coulter
Maintained quality control of the backroom area in ways that would reduce SHRINK, and product quality. Sorted and processed incoming product from daily receiving shipments. Unloaded shipments daily from receiving in a timely manner. Stacked and stored pallets to keep warehouse organized. Used item numbers to properly process and store stock. Assisted with the training of new staff.
Backroom Coordinator08/2012 to 08/2013
TJ Maxx – 34th & Coulter
Directed ten warehouse associates and built a team of well-trained staff. Developed weekly schedules for associates. Led improvement initiatives to advance operational productivity. Cleaned and maintained the backroom in accordance to OSHA safety standards. Oversaw prepping of products for sales and to reduce SHRINK as well. Directed associates during unloading process of truck, making sure to maintain safety standards in a timely efficient manner. Achieved multiple deadlines during peak holiday times.
Associate09/2013 to 05/2014
Plato's Closet – 34th & Bell
Answered customer questions regarding store merchandise, department information, and pricing. Organized merchandise racks by size, style, and color. Frequently moved large racks in accordance to requests by supervisors. Purchased clothing from the customer for the store in adherence to strict fashion guidelines. Negotiated prices with the customer regarding their clothing items. Ran markdowns for clearance items. Created visual marketing and styled window displays. Singlehandedly oversaw stock and maintained stock in warehouse. Rotated stock for season, style, and protocol. Greeted customers promptly with a friendly demeanor.
Keyholder05/2014 to 08/2014
Plato's Closet – 34th & Bell
Completed store opening and closing procedures. Received and counted funds, both prior to opening, and after closing the store. Trained and mentored new employees. Rotated stock according to dates, fashion cycles, and protocol. Accepted and processed customer returns. Monitored security areas during busy protocols. Oversaw team of six employees.
Customer Service Representative09/2014 to 08/2015
AMATechTel – Amarillo, TX
Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Referred unresolved customer complaints to designated departments for further resolution. Resolved customer complaints by asking clear and specific questions. Consistently met, and exceeded quotas and goals.
Retention/Collections Specialist08/2015 to Current
AMATechTel – Amarillo, TX
Researched and resolved account payment discrepancies. Monitored payments due from clients and promptly contacted clients with past due payments. Made dozens of phone calls daily to clients currently past due. Created weekly reports for potential non-pay customers to be disconnected as needed, per protocol. Answered customer inquiries relating to invoices and other billing needs. Processed customers needing to disconnect our services. Retention rate met necessary quotas.
