back office medical assistant resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Adaptable professional with 3.5+ years of experience and a proven knowledge of ambulatory care, patient relations, and integrated health care delivery. Aiming to leverage my skills to successfully fill the Medical Assistant/Phlebotomist role at your company.

  • Computer Literate in EMR / EHR (Advanced MD)
  • Knowledge and Compliance of HIPPA and OSHA guidelines
  • Direct Patient Care
  • Compassionate
  • Efficient and reliable team player
  • Adaptable
  • ICD-10 and CPT Coding Knowledge
  • Excellent Multitasker
Back Office Medical Assistant, 05/2019 - 12/2020
Tri-City Medical Center Oceanside, CA,
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Record patients' medical history, vital statistics, or information such as test results in medical records.
  • Authorize drug refills and provide prescription information to pharmacies
  • Show patients to examination rooms and prepare them for the physician.
  • Clean and sterilize instruments and dispose of contaminated supplies properly in BioHazard.
  • Post-Operative Wound Care such as staple and suture removal and steri-strip application.
  • Performs general office duties, such as answering telephones, taking dictation, or completing insurance forms.
  • Explain treatment procedures, medications, diets, or physicians' instructions to patient.
  • Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections.
  • Schedule appointments for patients
  • Assisting in DME, Splint, and Cast Application
  • Change dressings on wounds
  • Insurance Authorizations/Denials
  • Contacting other medical facilities or departments to schedule patients for tests or admission.
  • Backup in Surgery Scheduling and Coordination.
  • Inventory and order medical, lab, or office supplies and equipment.
  • Chart preparation for clinic days
  • Routing of all incoming faxes and email inquires
  • Medical Record Request/Subpoenas
  • Set-up/Break-Down of EMG Machine
  • Work closely with multiple Orthopedic Physicians, Chiropractors, and Physical Therapists to ensure a start to finish Plan of Care for patients.
  • Kept facility stocked with necessary supplies, equipment and instruments.
Waitress, 08/2018 - 11/2019
Hilton Worldwide Napa Valley, CA,
  • Examine food trays to ensure they contain the required items
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Determine where patrons would like to eat their meals and help them get situated.
Medical Assistant Intern, 07/2018 - 08/2018
Ascension Health Middleburg, FL,
  • Obtained client medical history, medication information, symptoms and allergies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collected histories, vitals and current complaints via patient interviews.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Adhered to strict document deadlines for charting and other paperwork.
  • Verified confidentiality of patient information and data to alleviate potential data breaches.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Liaised with patients and addressed inquiries, schedules appointment requests and billing questions.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Created and prepared patient charts accurately for clinics and medical professionals.
Education and Training
Phlebotomy Technician 1 : Clinical Laboratory Science, Expected in 07/2021
Clinical Training Institute - Oxnard, CA,
Status -
: Nursing Science, Expected in
Santa Barbara City College - Santa Barbara, CA
Status -
Medical Assisting Certification: , Expected in 06/2018
Status -
High School Diploma: , Expected in 06/2018
Oxnard High School - Oxnard, CA
Status -
Additional Information
  • Community Memorial Hospital Junior Auxiliary Volunteer for 2 years
  • Bio-Medical Anatomy and Biology college courses taken
  • Certified Clinical Medical Assistant (CCMA) Front & Back Office
  • Certified BLS Provider ID#19C52CF Expires: 10/14/23
  • Licensed Phlebotomy Technician I ( CPT-02210251)

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Resume Overview

School Attended

  • Clinical Training Institute
  • Santa Barbara City College
  • Oxnard High School

Job Titles Held:

  • Back Office Medical Assistant
  • Waitress
  • Medical Assistant Intern


  • Phlebotomy Technician 1
  • Some College (No Degree)
  • Medical Assisting Certification
  • High School Diploma

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