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Back Office Medical Assistant Resume Example

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BACK OFFICE MEDICAL ASSISTANT
Skills
  • Excellent customer service skills.
  • Perform well in a high demand environment
  • Bilingual: Fluent English/Spanish
  • Able to remain calm in a chaotic situation
  • Commitment to patient's satisfaction and quality service
  • Ability to maintain control while handling problematic situations efficiently.
  • Can type 60 wpm
  • Charismatic and confident public speaker
  • Pro efficient in Microsoft Office word, Power Point, and Excel programs
Professional Summary

Hard working, focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative. I am seeking a position where I can develop and excel while giving my best to an employer. I am a focused individual with advanced knowledge of administrative and clinical procedure. I Support efficient patient flow by keeping rooms ready, charts prepared and problems handled.

Work History
Back Office Medical Assistant, 12/2018 to 03/2020
Company Name - City, State
  • Performed various procedures associated with routine patient encounters, including processing incoming calls for appointments and distribution, directing patients to appropriate clinic locations, informing patients of clinic procedures and confirming appointments.
  • Administer medications and vaccinations (with verification of medication and dose prior prior to administration)
  • Performed skin test and perform ear lavage to remove impacted cerumen using non-invasive technique.
  • Collected urine, sputum and stool specimen by non invasive technique, insured lab specimens are correctly obtained and labeled and lab requisitions are correctly completed.
  • Data Collection- accurately obtaining patient data including height, weight, temperature, pulse, respiration rate, blood pressure and basic information about the presenting and previous condition.
  • Performed pregnancy test, Flu test and EKG
  • Performed blood draws, spun and sent out to lab for proper processing
  • Assisted provider during procedure.
  • Prepared trays for provider for papa smears, sterile procedure and pain block shots.
  • Requested Prior Authorization on Denied medication, Denied medical services and DME
  • Prepared patient for x-rays
  • Suture removal, staple removal and dressing changes
  • Process referrals for specialist offices
  • Cast and removal of cast
  • Prepared examination rooms by cleaning surfaces, replacing table paper and clearing out any trash.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Ordered prescription refills on behalf of existing office patients.
  • Oriented and trained new staff on proper procedures and policies.
Lead Medical Assistant, 05/2017 to 11/2018
Company Name - City, State
  • Supervisor of 10 employees
  • Responsible for all medical inventory, ordering of supplies and making sure supplies are stocked
  • Refilled medications
  • Triage phone calls
  • Submission of referrals and prior authorizations
  • Performing EKG's
  • Submission of annual health assessment forms for all medicare IPA's and keeping track of them all
  • Keeping all exam rooms stocked and clean
  • Preparing and setting up exam room for provider Performing INR's
  • Taking vital signs, chief complaints Medication reconciliation
  • Attending trainings for medical groups
  • In charge of submitting 5 star measures for all medical groups
  • Scanning and uploading labs to patients chart
  • Calling lab to add additional lab tests to final lab results
  • Calling patients to give them abnormal lab results
  • Making sure all sample medications are current
  • Translating for providers
  • Responsible for hiring/ Interview.
Front and Back Office Lead Medical Assistant, 01/2012 to 05/2016
Company Name - City, State
  • Held all interview for new position.
  • Hired and trained all new personnel.
  • Introduced treatment plans to patients as well as financial plan.
  • Provided financial options for patients.
  • Kept statistics on patients flows and marketing.
  • Received management courses and statistic courses.
  • Documented patient information in EMR and prepared paperwork for the day
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared and administered medications to alleviate patient symptoms.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Called and faxed pharmacies to submit prescriptions and refills.
Front and Back Office Medical Assistant, 01/2010 to 01/2012
Company Name - City, State
  • Ensured and enforced medical office compliance with HIPPA and OSHA for maximum quality control.
  • Documented patients informations obtained from patients interview.
  • Demonstrated proficiency on telephone, email, fax, scheduling, front desk reception in a high-volume environment.
  • Corresponded with patients through phone, fax, email and in person regarding scheduling appointments and any other inquires.
  • Answered multiple lines, transferred to corresponding department, filed medical records, Data entry.
  • Billed insurance company accordingly.
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Prepped therapy beds and provided patients with assistance when needed.
  • Prepped all SOAP notes for Provider
  • Translated for provider
Education
High School Diploma: : 2010UEI College - City, State
2008San Diego High School - City, State
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Resume Overview

School Attended

  • UEI College
  • San Diego High School

Job Titles Held:

  • Back Office Medical Assistant
  • Lead Medical Assistant
  • Front and Back Office Lead Medical Assistant
  • Front and Back Office Medical Assistant

Degrees

  • High School Diploma : : 2010
    2008

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