Back Office Medical Assistant Resume Example
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BACK OFFICE MEDICAL ASSISTANT
Skills
- Excellent customer service skills.
- Perform well in a high demand environment
- Bilingual: Fluent English/Spanish
- Able to remain calm in a chaotic situation
- Commitment to patient's satisfaction and quality service
- Ability to maintain control while handling problematic situations efficiently.
- Can type 60 wpm
- Charismatic and confident public speaker
- Pro efficient in Microsoft Office word, Power Point, and Excel programs
Professional Summary
Hard working, focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative. I am seeking a position where I can develop and excel while giving my best to an employer. I am a focused individual with advanced knowledge of administrative and clinical procedure. I Support efficient patient flow by keeping rooms ready, charts prepared and problems handled.
Work History
Back Office Medical Assistant, 12/2018 to 03/2020
Tri-City Medical Center - Oceanside , CA
Tri-City Medical Center - Oceanside , CA
- Performed various procedures associated with routine patient encounters, including processing incoming calls for appointments and distribution, directing patients to appropriate clinic locations, informing patients of clinic procedures and confirming appointments.
- Administer medications and vaccinations (with verification of medication and dose prior prior to administration)
- Performed skin test and perform ear lavage to remove impacted cerumen using non-invasive technique.
- Collected urine, sputum and stool specimen by non invasive technique, insured lab specimens are correctly obtained and labeled and lab requisitions are correctly completed.
- Data Collection- accurately obtaining patient data including height, weight, temperature, pulse, respiration rate, blood pressure and basic information about the presenting and previous condition.
- Performed pregnancy test, Flu test and EKG
- Performed blood draws, spun and sent out to lab for proper processing
- Assisted provider during procedure.
- Prepared trays for provider for papa smears, sterile procedure and pain block shots.
- Requested Prior Authorization on Denied medication, Denied medical services and DME
- Prepared patient for x-rays
- Suture removal, staple removal and dressing changes
- Process referrals for specialist offices
- Cast and removal of cast
- Prepared examination rooms by cleaning surfaces, replacing table paper and clearing out any trash.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Ordered prescription refills on behalf of existing office patients.
- Oriented and trained new staff on proper procedures and policies.
Lead Medical Assistant, 05/2017 to 11/2018
Advocate Aurora Health - Saint Francis , WI
Advocate Aurora Health - Saint Francis , WI
- Supervisor of 10 employees
- Responsible for all medical inventory, ordering of supplies and making sure supplies are stocked
- Refilled medications
- Triage phone calls
- Submission of referrals and prior authorizations
- Performing EKG's
- Submission of annual health assessment forms for all medicare IPA's and keeping track of them all
- Keeping all exam rooms stocked and clean
- Preparing and setting up exam room for provider Performing INR's
- Taking vital signs, chief complaints Medication reconciliation
- Attending trainings for medical groups
- In charge of submitting 5 star measures for all medical groups
- Scanning and uploading labs to patients chart
- Calling lab to add additional lab tests to final lab results
- Calling patients to give them abnormal lab results
- Making sure all sample medications are current
- Translating for providers
- Responsible for hiring/ Interview.
Front and Back Office Lead Medical Assistant, 01/2012 to 05/2016
E. A. Sween Company - Foreston , MN
E. A. Sween Company - Foreston , MN
- Held all interview for new position.
- Hired and trained all new personnel.
- Introduced treatment plans to patients as well as financial plan.
- Provided financial options for patients.
- Kept statistics on patients flows and marketing.
- Received management courses and statistic courses.
- Documented patient information in EMR and prepared paperwork for the day
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Oriented and trained new staff on proper procedures and policies.
- Prepared and administered medications to alleviate patient symptoms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Called and faxed pharmacies to submit prescriptions and refills.
Front and Back Office Medical Assistant, 01/2010 to 01/2012
Hyatt Hotels Corp. - Nashville , TN
Hyatt Hotels Corp. - Nashville , TN
- Ensured and enforced medical office compliance with HIPPA and OSHA for maximum quality control.
- Documented patients informations obtained from patients interview.
- Demonstrated proficiency on telephone, email, fax, scheduling, front desk reception in a high-volume environment.
- Corresponded with patients through phone, fax, email and in person regarding scheduling appointments and any other inquires.
- Answered multiple lines, transferred to corresponding department, filed medical records, Data entry.
- Billed insurance company accordingly.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Prepped therapy beds and provided patients with assistance when needed.
- Prepped all SOAP notes for Provider
- Translated for provider
Education
High School Diploma: : 2010UEI College - City, State
2008San Diego High School - City, State
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Resume Strength
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- Word choice
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- Strong summary
- Typos
Resume Overview
School Attended
- UEI College
- San Diego High School
Job Titles Held:
- Back Office Medical Assistant
- Lead Medical Assistant
- Front and Back Office Lead Medical Assistant
- Front and Back Office Medical Assistant
Degrees
- High School Diploma : : 2010
2008
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