Hard working, focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative. I am seeking a position where I can develop and excel while giving my best to an employer. I am a focused individual with advanced knowledge of administrative and clinical procedure. I Support efficient patient flow by keeping rooms ready, charts prepared and problems handled.
Skills
Excellent customer service skills.
Perform well in a high demand environment
Bilingual: Fluent English/Spanish
Able to remain calm in a chaotic situation
Commitment to patient's satisfaction and quality service
Ability to maintain control while handling problematic situations efficiently.
Can type 60 wpm
Charismatic and confident public speaker
Pro efficient in Microsoft Office word, Power Point, and Excel programs
Work History
Back Office Medical Assistant, 12/2018 to 03/2020 Tri-City Medical Center – Oceanside, CA,
Performed various procedures associated with routine patient encounters, including processing incoming calls for appointments and distribution, directing patients to appropriate clinic locations, informing patients of clinic procedures and confirming appointments.
Administer medications and vaccinations (with verification of medication and dose prior prior to administration)
Performed skin test and perform ear lavage to remove impacted cerumen using non-invasive technique.
Collected urine, sputum and stool specimen by non invasive technique, insured lab specimens are correctly obtained and labeled and lab requisitions are correctly completed.
Data Collection- accurately obtaining patient data including height, weight, temperature, pulse, respiration rate, blood pressure and basic information about the presenting and previous condition.
Performed pregnancy test, Flu test and EKG
Performed blood draws, spun and sent out to lab for proper processing
Assisted provider during procedure.
Prepared trays for provider for papa smears, sterile procedure and pain block shots.
Requested Prior Authorization on Denied medication, Denied medical services and DME
Prepared patient for x-rays
Suture removal, staple removal and dressing changes
Process referrals for specialist offices
Cast and removal of cast
Prepared examination rooms by cleaning surfaces, replacing table paper and clearing out any trash.
Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
Ordered prescription refills on behalf of existing office patients.
Oriented and trained new staff on proper procedures and policies.
Lead Medical Assistant, 05/2017 to 11/2018 Advocate Aurora Health – Saint Francis, WI,
Supervisor of 10 employees
Responsible for all medical inventory, ordering of supplies and making sure supplies are stocked
Refilled medications
Triage phone calls
Submission of referrals and prior authorizations
Performing EKG's
Submission of annual health assessment forms for all medicare IPA's and keeping track of them all
Keeping all exam rooms stocked and clean
Preparing and setting up exam room for provider Performing INR's
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