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back office lead medical assistant resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting Physicians with medical procedure assistance. Positive and upbeat with excellent communication skills. Motivated to learn, grow and excel in Dermatology.

Skills
  • Supply Management
  • Biologics Initiation Paperwork, Follow up support, etc.
  • Updating Medical Records
  • Coordinating Drug Refills
  • Flexibility and Adaptability
  • Treatment Room Preparation
  • EMA and Amazing Charts
  • Examination Preparation
  • Patient education
  • Multitasking and Prioritization
  • Clinical and Operational Judgement
  • Completing Insurance Forms
  • Dictation and Transcription
  • Wound Care
  • Pharmacy Relations
  • Problem Anticipation and Resolution
  • Patient Relations
  • Routine Laboratory Testing Coordination
  • Procedure Assistance
  • Blood and Tissue Collection
  • Quality Control
  • HCPCS Training
  • Conflict Resolution
  • Electronic Charting
  • Identifying Defects
  • Standards Compliance
  • Managing Medical Laboratory Equipment
Work History
08/2021 to 02/2022 Back Office Lead Medical Assistant Hyatt Hotels Corp. | Sacramento, CA,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Addressed and remedied all patient or team member issues.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Coordinated work of junior staff to keep team performance high and effectively handle needs of 20+ patients per day.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Taught patients about medications, procedures and care plan instructions.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Ordered and prepared reagents and supplies.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Compiled necessary documents for surgical billing packages.
  • Obtained all prescribed laboratory testing.
  • Documented vital signs and health history for patients in clinic.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed suture removal and dressing changes.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Sanitized, restocked and organized exam rooms and medical equipment.
07/2014 to 08/2021 Front and Back Office Medical Assistant U.S. Physical Therapy | Gahanna, OH,
  • Completed clerical duties and tasks for clinic administration.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Wound care, cleaning, disinfecting and dressing change.
  • Suture Removals.
  • Maintained current and accurate medical records for over 4,000 patients.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Used Amazing Charts to maintain and update over 4,000 medical records.
  • E-scribed and phoned in prescription refills on behalf of existing office patients.
  • Kept equipment operating by following operating instructions and troubleshooting any problems.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Helped nurses and doctors with patient procedures such as administering local anesthetic for biopsies during examinations when needed.
03/2012 to 06/2014 Medical Front Office Receptionist Dr. Rachford Optometry | City, STATE,
  • Completed clerical duties and tasks for clinic administration.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
Education
Expected in 06/2000 to to High School Diploma | Yucca Valley High School, Yucca Valley, CA, GPA:
Certifications
  • Certified Dermatology Technician, Association of Certified Dermatology Techs online course , Pacific Dermatology Institiute - Sept 30, 2021

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Resume Overview

School Attended

  • Yucca Valley High School

Job Titles Held:

  • Back Office Lead Medical Assistant
  • Front and Back Office Medical Assistant
  • Medical Front Office Receptionist

Degrees

  • High School Diploma

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