, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Reliable employee with experience in customer service and keeping operations moving smoothly. Talented at scheduling and explaining details to customers/clients. Proficient in communicating with customers, clients, co workers and maintaining friendly yet professional relationships.
- Coordinating urgent deliveries
- Schedule coordination
- Customer relationship management
- Critical thinker
- Friendly, positive attitude
- Time management
- Problem resolution
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- People skills
- Communication
- Delivery procedures
- Adjusting routes
- Service planning
- Processing orders
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09/2020 to Current Auto Transport Dispatcher Omni Hotels – Corpus Christi, TX,
- Supervised driver dispatching, route planning and vehicle tracking for over 4 drivers.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Accurately and efficiently respond to multiple daily requests by drivers, fellow dispatchers, customers and brokers.
- Kept detailed and updated records of calls in physical and electronic databases.
- Coordinated order processing, dispatch sheet and invoice printing, as well as shift shipping logs and paperwork submissions.
- Some administrative work such as payroll, billing and collections.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Answered customer requests with information about product availability, shipping information and status updates.
- Oversaw investigation and resolution of customer and vendor issues.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
02/1988 to Current Licensed Nail Technician Fs Food Group – NY, State,
- Met with clients to discuss needs, service preferences and special requests.
- Gave over 17 daily customers gel, acrylic and natural manicures.
- Introduced signature services, including acrylics and gel tips to increase overall sales
- Built repeat client base by 100 people to increase profits.
- Upsold specials and bundled finger and toe-nail packages to increase personal profit.
- Promoted enhanced treatments to repair and improve nail strength.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Handled all delegated tasks, including salon sanitizing procedures and basic salon upkeep.
- Improved operations by working with team members and customers to find workable solutions.
- Made over 50 daily customer appointments and updated master schedule.
- Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
- Treated over 50 clients weekly with one-on-one customized plans for nail and cuticle care.
- I still keep my nail license current and maintain a small clientele.
03/2010 to 03/2020 FOH Manager Pei Wei Asian Kitchen – City, STATE,
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Monitored all FOH staff certifications to ensure compliance with industry standards.
- Handled guest complaints quickly and professionally all while maintaining a positive dining experience for everyone.
- Managed all front of house certifications and re-certifications.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Maintained loyal patronage by implementing guest appreciation initiatives.
- Enforced employee image and grooming standards.
- Developed and implemented corrective action plans based on guest comment cards.
- Coached and developed team members to support employee growth and development.
- Handled complaints, settled disputes and resolved customer conflicts.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Controlled and maintained labor costs through careful scheduling.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Mentored and coached service team on effective techniques to enhance customer experiences.
- Interviewed, hired and trained new employees.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Loved this job. Was laid off due to Covid-19.
Expected in 06/1985 High School Diploma:
Apollo High School - Glendale, AZ
GPA:
Expected in :
Glendale Community College - Glendale, CA
GPA:
Expected in 01/1988 Cosmetology : Cosmetology Education
Caruso School Of Cosmetology - Glendale, AZ
GPA:
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