Reliable employee with experience in customer service and keeping operations moving smoothly. Talented at scheduling and explaining details to customers/clients. Proficient in communicating with customers, clients, co workers and maintaining friendly yet professional relationships.
Skills
Coordinating urgent deliveries
Schedule coordination
Customer relationship management
Critical thinker
Friendly, positive attitude
Time management
Problem resolution
People skills
Communication
Delivery procedures
Adjusting routes
Service planning
Processing orders
Experience
09/2020 to Current
Auto Transport DispatcherOmni Hotels – Corpus Christi, TX,
Supervised driver dispatching, route planning and vehicle tracking for over 4 drivers.
Managed daily delivery and work schedules to maximize coverage.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Accurately and efficiently respond to multiple daily requests by drivers, fellow dispatchers, customers and brokers.
Kept detailed and updated records of calls in physical and electronic databases.
Coordinated order processing, dispatch sheet and invoice printing, as well as shift shipping logs and paperwork submissions.
Some administrative work such as payroll, billing and collections.
Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Answered customer requests with information about product availability, shipping information and status updates.
Oversaw investigation and resolution of customer and vendor issues.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
02/1988 to Current
Licensed Nail TechnicianFs Food Group – NY, State,
Met with clients to discuss needs, service preferences and special requests.
Gave over 17 daily customers gel, acrylic and natural manicures.
Introduced signature services, including acrylics and gel tips to increase overall sales
Built repeat client base by 100 people to increase profits.
Upsold specials and bundled finger and toe-nail packages to increase personal profit.
Promoted enhanced treatments to repair and improve nail strength.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Handled all delegated tasks, including salon sanitizing procedures and basic salon upkeep.
Improved operations by working with team members and customers to find workable solutions.
Made over 50 daily customer appointments and updated master schedule.
Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
Treated over 50 clients weekly with one-on-one customized plans for nail and cuticle care.
I still keep my nail license current and maintain a small clientele.
03/2010 to 03/2020
FOH ManagerPei Wei Asian Kitchen – City, STATE,
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Monitored all FOH staff certifications to ensure compliance with industry standards.
Handled guest complaints quickly and professionally all while maintaining a positive dining experience for everyone.
Managed all front of house certifications and re-certifications.
Improved customer service by setting expectations and coaching employees on proper service etiquette.
Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Maintained loyal patronage by implementing guest appreciation initiatives.
Enforced employee image and grooming standards.
Developed and implemented corrective action plans based on guest comment cards.
Coached and developed team members to support employee growth and development.
Handled complaints, settled disputes and resolved customer conflicts.
Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Assigned work tasks and activities, prepared schedules and managed staffing.
Controlled and maintained labor costs through careful scheduling.
Upheld operating procedures and safety standards to maximize guest satisfaction.
Mentored and coached service team on effective techniques to enhance customer experiences.
Interviewed, hired and trained new employees.
Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Oversaw employee recruiting, hiring, performance management and discipline.
Loved this job. Was laid off due to Covid-19.
Education and Training
Expected in 06/1985
High School Diploma: Apollo High School - Glendale, AZ GPA:
Expected in
: Glendale Community College - Glendale, CA GPA:
Expected in 01/1988
Cosmetology : Cosmetology Education Caruso School Of Cosmetology - Glendale, AZ GPA:
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