Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Reliable employee with experience in customer service and keeping operations moving smoothly. Talented at scheduling and explaining details to customers/clients. Proficient in communicating with customers, clients, co workers and maintaining friendly yet professional relationships.

  • Coordinating urgent deliveries
  • Schedule coordination
  • Customer relationship management
  • Critical thinker
  • Friendly, positive attitude
  • Time management
  • Problem resolution
  • People skills
  • Communication
  • Delivery procedures
  • Adjusting routes
  • Service planning
  • Processing orders
09/2020 to Current
Auto Transport Dispatcher Omni Hotels Corpus Christi, TX,
  • Supervised driver dispatching, route planning and vehicle tracking for over 4 drivers.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Accurately and efficiently respond to multiple daily requests by drivers, fellow dispatchers, customers and brokers.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Coordinated order processing, dispatch sheet and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Some administrative work such as payroll, billing and collections.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
02/1988 to Current
Licensed Nail Technician Fs Food Group NY, State,
  • Met with clients to discuss needs, service preferences and special requests.
  • Gave over 17 daily customers gel, acrylic and natural manicures.
  • Introduced signature services, including acrylics and gel tips to increase overall sales
  • Built repeat client base by 100 people to increase profits.
  • Upsold specials and bundled finger and toe-nail packages to increase personal profit.
  • Promoted enhanced treatments to repair and improve nail strength.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Handled all delegated tasks, including salon sanitizing procedures and basic salon upkeep.
  • Improved operations by working with team members and customers to find workable solutions.
  • Made over 50 daily customer appointments and updated master schedule.
  • Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
  • Treated over 50 clients weekly with one-on-one customized plans for nail and cuticle care.
  • I still keep my nail license current and maintain a small clientele.
03/2010 to 03/2020
FOH Manager Pei Wei Asian Kitchen City, STATE,
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Handled guest complaints quickly and professionally all while maintaining a positive dining experience for everyone.
  • Managed all front of house certifications and re-certifications.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Maintained loyal patronage by implementing guest appreciation initiatives.
  • Enforced employee image and grooming standards.
  • Developed and implemented corrective action plans based on guest comment cards.
  • Coached and developed team members to support employee growth and development.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Controlled and maintained labor costs through careful scheduling.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Interviewed, hired and trained new employees.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Loved this job. Was laid off due to Covid-19.
Education and Training
Expected in 06/1985
High School Diploma:
Apollo High School - Glendale, AZ
Expected in
Glendale Community College - Glendale, CA
Expected in 01/1988
Cosmetology : Cosmetology Education
Caruso School Of Cosmetology - Glendale, AZ

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Resume Overview

School Attended

  • Apollo High School
  • Glendale Community College
  • Caruso School Of Cosmetology

Job Titles Held:

  • Auto Transport Dispatcher
  • Licensed Nail Technician
  • FOH Manager


  • High School Diploma
  • Some College (No Degree)
  • Cosmetology

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