Auto Ghrn Dispatcher resume example

• Screening supplement requests from body shops and dispatching them to the correct channel 
• Establishing supplement assignments and assigning them to available auto technicians
• Answering telephone calls from customers and body shops to schedule inspection appointments
• Working with body shops to obtain necessary supplement documents

• Settling total loss claims by running vehicle valuations where the settlement amount is disputed by the customer
• Researching discrepancies, and reviewing and submitting any receipts or other documentation that affect vehicle valuation
• Guiding customers through the total loss claims process 
• Negotiating fair and equitable settlements. 

• Initiating contact with customers, processing incoming mail and paperwork to settle total loss claims.  
• Issuing settlement checks to customers and lienholders
• Documenting interactions with customers and inputting relevant claim information
• Handling phone inquiries regarding the status of a claim.

Responsible for working with Event Manager to conduct site tours, process paperwork to book an event, answer phone inquiries, interact and meet with clients, and oversee events. Duties also include generating banquet agreements, processing invoices for payment, responding to web site inquiries, and communicating and coordinating with several departments to plan upcoming events.