Highly motivated management professional with 5+ years customer service management experience, versed in all aspects of running a busy entertainment facility, including opening and closing procedures, banking, merchandising, recruiting, and training desiring a position in retail management, which will utilize my various practical skill sets and will provide growth opportunities in a progressive environment.
Responsible for preparing work order for requisition and repair of equipment Matched purchase orders with invoices and recorded the necessary information.
Handled and conducted bi weekly donations.
Received and unloaded incoming shipments.
Handled the tasks of training staff to operate and maintain database system like report generation, data archives, data entry and queries Receive, store, and distribute product, throughout warehouse.
Unload trucks, check in merchandise, reconcile purchase orders with sales orders, and distribute received inventory to designated production areas.
Operate heavy machinery such as forklifts to move materials and items from receiving and storage areas to production floor.
Facilitate inventory management and inform management of low inventory; record inventory counts in company computer systems.
Contact vendors to negotiate deals for exchanges and credits.
Complete minor furniture repairs for resale.
03/2009 to 10/2014
Assistant Theater ManagerCinemark Movie Theatres － Victorville, CA
Carefully interviewed, selected, trained and supervised 40 team members, to maintain adequate staffing and minimize overtime.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep theater operating smoothly and set a positive example for the team.
Organized sales reports and reported updates to senior management on identified inefficiencies with action plans to correct.
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Collected, documented, and reported sales information to upper management.
Led weekly manager meetings to discuss sales, goal setting and performance measures.
Implemented merchandising and operational procedures, including setting the theater for movie openings, cycle counts, price changes, direct shipment deliveries.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties; handled all customer relations issues in a gracious manner and in accordance with company policies.
03/2009 to 10/2014
Performed maintenance replacement and repair in areas of carpentry, electrical work, plumbing, mechanical, painting, flooring, and other minor building repairs.
Purchased materials, tools, and supplies needed for jobs.
Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
Led a variety of projects during updating/remolding phases of a 30-year-old theater building, from start to finish.
Maintained and tested fire alarm systems.
Cleared drains and downspouts and cleaned gutters.
Removed damaged tile, brick and mortar; filled chipped, cracked and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections.
Conducted weekly production and operations meetings, which facilitated stronger communication and the ability to resolve critical issues.
Painted surfaces using brushes, spray guns and paint rollers.
Polished painted surfaces with sandpaper, pumice, rouge, wax and other finishing materials.
Painted indoor areas such as hallways, bathrooms and lobbies.
Cleaned the exterior of buildings using a motorized power washer.
Repaired plumbing systems, components and equipment.
Cleaned sewer lines with drain cleaning equipment.
Completed preventative maintenance on water heaters, toilets, urinals and plumbing fixtures.
High School DiplomaHesperia High School － Hesperia, CA