associate life and annuity claims specialist resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Highly motivated business professional with 25+ years office experience dedicated to
maintaining customer satisfaction and company integrity, effectively resolving problems and
contributing to company success.
Core Qualifications
Microsoft Office, IntelliScript, Accurint, ReleasePoint and FastTrack.
Experience
Associate Life and Annuity Claims Specialist, 11/2010 - 09/2016 Axis Capital Holdings Ltd – Hartford, CT,
Investigated contestable claims to verify information provided on the insurance application.
Investigations included ordering and reviewing medical records, criminal record reports, driving records, autopsy reports, police reports and conducting next of kin interviews.
Sought to provide fair adjudication by thoroughly reviewing information, pinpointing misrepresentations and/or fraud, to determine if claims were payable.
Processed payments for death claims, reinsurance and waiver benefit refunds.
Prepared detailed and well-crafted letters to beneficiaries or insureds explaining what was needed and/or the reason for our claim decision.
Reviewed disability forms and ordered appropriate documentation/records to determine if disability waiver claims were approved or denied.
Effectively resolved problems, expedited claim handling, assisted with form completion and developed strong relationships with customers by focusing primarily on customer needs and providing compassion and comfort during a very difficult time in their lives.
Kept customers informed of claim status throughout the process, providing excellent customer experiences thus reducing the risk of complaints.
Worked directly with legal counsel to resolve potential and/or existing legal disputes.
Company Closed Maintained inventory levels through a computerized inventory control system to ensure materials were available to build customer products.
Ordered raw materials needed for the manufacture of printed circuit boards as well as all other materials/supplies needed for company use.
Prepared weekly usage reports to maintain consignment programs.
Receptionist, 12/1999 - 04/2001 Clark Partington Law – Pensacola, FL,
Company Closed Greeted customers and vendors.
Answered switchboard and screened telephone calls for management.
Processed purchase orders and receiving slips, thus providing more time for buyer to focus on facility needs.
Assisted CEO, President, and Human Resource Manager with document preparation and applicant screening for potential employees.
Scheduled appointments and made travel arrangements for management.
Bookkeeper, 03/1996 - 08/2001 R. E. Lloyd, Jr. Logging – City, STATE,
Prepared invoices for vendors and weekly payroll checks for employees.
Maintained accounts payable and accounts receivable records.
Assembled monthly/quarterly tax reports, deposits, and quarterly diesel reports.
Drew up timber contracts for execution.
Legal Secretary, 11/1989 - 03/1996 First Colony Life Insurance – City, STATE,
Performed general clerical duties, i.e. scheduling appointments, making travel arrangements, preparing itineraries, filing, copying, and answering telephones
Composed weekly compliance meeting minutes.
Handled employee and agent tax levies and garnishments.
Processed policy rescissions and agent terminations.
Prepared legal documents, looked up case laws and assisted attorneys with complaint letters.
Education
: , Expected in 2006 - Central Virginia Community College - Lynchburg, VA GPA: Status - Course Completed - Principles of Real Estate
PH: (XXX) 239-3500
*Courses Completed - Contemporary Management, Human Relations, Office 97, Macroeconomics, Accounting I, Contract and Sales Law: , Expected in 2001 - National College of Business and Technology - Lynchburg, VA GPA: Status -
Graduate: , Expected in 1990 - Amherst County High School - Amherst, VA GPA: Status -
Professional Affiliations
Accomplishments
Skills
Accounting I, accounting, accounts payable, accounts receivable, scheduling appointments, back-up, Business administration, clerical, interpersonal skills, contracts, copying, Client, delivery, documentation, driving, filing, Financial, focus, forms, Human Resource Manager, Human Relations, insurance, inventory levels, inventory control, Law, legal, legal documents, letters, materials, reviewing medical records, Microsoft Office, office, Office 97, next, payroll, police, policies, pricing, Real Estate, receiving, relationship management, Sales, switchboard, tax, telephone, telephones, travel arrangements, making travel arrangements, writing skills
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Resume Overview
School Attended
Central Virginia Community College
National College of Business and Technology
Amherst County High School
Job Titles Held:
Associate Life and Annuity Claims Specialist
Reinsurance Claims Specialist
Owner/Operations Manager
Buyer
Receptionist
Bookkeeper
Legal Secretary
Degrees
PH: (XXX) 239-3500
*Courses Completed - Contemporary Management, Human Relations, Office 97, Macroeconomics, Accounting I, Contract and Sales Law