Highly motivated business professional with 25+ years office experience dedicated to
maintaining customer satisfaction and company integrity, effectively resolving problems and
contributing to company success.
Microsoft Office, IntelliScript, Accurint, ReleasePoint and FastTrack.
11/2010 to 09/2016
Associate Life and Annuity Claims SpecialistGenworth Financial － Lynchburg, VA
Investigated contestable claims to verify information provided on the insurance application.
Investigations included ordering and reviewing medical records, criminal record reports, driving records, autopsy reports, police reports and conducting next of kin interviews.
Sought to provide fair adjudication by thoroughly reviewing information, pinpointing misrepresentations and/or fraud, to determine if claims were payable.
Processed payments for death claims, reinsurance and waiver benefit refunds.
Prepared detailed and well-crafted letters to beneficiaries or insureds explaining what was needed and/or the reason for our claim decision.
Reviewed disability forms and ordered appropriate documentation/records to determine if disability waiver claims were approved or denied.
Effectively resolved problems, expedited claim handling, assisted with form completion and developed strong relationships with customers by focusing primarily on customer needs and providing compassion and comfort during a very difficult time in their lives.
Kept customers informed of claim status throughout the process, providing excellent customer experiences thus reducing the risk of complaints.
Worked directly with legal counsel to resolve potential and/or existing legal disputes.
02/2008 to 11/2010
Reinsurance Claims SpecialistGenworth Financial － Lynchburg, VA
Requested reinsurance reimbursement from reinsurers for death claims and followed-up to insure that reinsurance was paid in a timely manner.
Processed daily check registers.
Ran daily reports and verified policies were properly death coded in the system to prevent report variances.
Ran month-end reports and assisted accounting department with reconciliations, reducing the time required to complete month end processing.
Served as back-up support for daily reinsurance receivables.
Assisted claims examiners to optimize production.
06/2003 to 06/2005
Owner/Operations ManagerPalmetto State Wholesale, Inc － Florence, SC
Managed operations of wholesale florist with eight delivery routes.
Hired employees and handled employee paperwork and insurance documents.
Negotiated contracts with vendors and large customers.
Provided accounting services, including accounts payable, accounts receivable, filing monthly and quarterly payroll and sales tax reports.
Trained new employees in the office and warehouse.
Implemented insurance plans for the company and employees.
04/2001 to 09/2001
BuyerWaytec Electronics Corporation － Lynchburg, VA
Company Closed Maintained inventory levels through a computerized inventory control system to ensure materials were available to build customer products.
Ordered raw materials needed for the manufacture of printed circuit boards as well as all other materials/supplies needed for company use.
Prepared weekly usage reports to maintain consignment programs.
ReceptionistWaytec Electronics Corporation － Lynchburg, VA
Company Closed Greeted customers and vendors.
Answered switchboard and screened telephone calls for management.
Processed purchase orders and receiving slips, thus providing more time for buyer to focus on facility needs.
Assisted CEO, President, and Human Resource Manager with document preparation and applicant screening for potential employees.
Scheduled appointments and made travel arrangements for management.
03/1996 to 08/2001
BookkeeperR. E. Lloyd, Jr. Logging － Amherst, VA
Prepared invoices for vendors and weekly payroll checks for employees.
Maintained accounts payable and accounts receivable records.
Assembled monthly/quarterly tax reports, deposits, and quarterly diesel reports.
Drew up timber contracts for execution.
12/1989 to 04/1996
Legal SecretaryFirst Colony Life Insurance － Lynchburg, VA
Performed general clerical duties, i.e. scheduling appointments, making travel arrangements, preparing itineraries, filing, copying, and answering telephones
Composed weekly compliance meeting minutes.
Handled employee and agent tax levies and garnishments.
Processed policy rescissions and agent terminations.
Prepared legal documents, looked up case laws and assisted attorneys with complaint letters.
Central Virginia Community College － Lynchburg, VACourse Completed - Principles of Real Estate
PH: (434) 239-3500
*Courses Completed - Contemporary Management, Human Relations, Office 97, Macroeconomics, Accounting I, Contract and Sales LawNational College of Business and Technology － Lynchburg, VA
GraduateAmherst County High School － Amherst, VA
Accounting I, accounting, accounts payable, accounts receivable, scheduling appointments, back-up, Business administration, clerical, interpersonal skills, contracts, copying, Client, delivery, documentation, driving, filing, Financial, focus, forms, Human Resource Manager, Human Relations, insurance, inventory levels, inventory control, Law, legal, legal documents, letters, materials, reviewing medical records, Microsoft Office, office, Office 97, next, payroll, police, policies, pricing, Real Estate, receiving, relationship management, Sales, switchboard, tax, telephone, telephones, travel arrangements, making travel arrangements, writing skills