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Jessica
Claire
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(555) 432-1000,
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Professional Summary

Learning and research specialist seeking opportunity to instill positive, meaningful, and measurable change through results-oriented, people-centered learning programs. Demonstrated track record indicative of abilities to increase overall productivity and engagement via interaction with and investment in team members at all levels within organizational hierarchy.

Skills
  • Training & Development
  • Collaboration
  • Critical thinking
  • Teamwork
  • Verbal and written communication
  • Team building
  • Supervision
  • Cultural awareness
  • Scientific methodologies
  • Program design & analysis
Education
Marquette University Milwaukee, WI, Expected in 06/2024 Ph.D. : Adult Learning/Psychological Empowerment - GPA :
Marquette University, University of Wisconsin Milwaukee, WI Expected in 2021 M.A : History - GPA :

Adult learning, organizational leadership, motivation and empowerment psychology

, Expected in 2014 : Urban socioeconomic racial disparities, user engagement, learning methods - GPA :
University of Wisconsin Milwaukee, WI Expected in 2014 Master of Information Science : Digital literacy, user experience - GPA :
University of Wisconsin Milwaukee, WI Expected in 2010 Bachelor of Arts : - GPA : summa cum laude
Work History
New Mexico State University - Associate Faculty
Las Cruces, NM, 10/2017 - Current
  • Design, deliver, and measure ongoing learning experiences (f2f, virtual, and modular) for students, community partners, and team members at all levels using evidence-based strategies and human-centered design.
  • Identify changing workplace needs and skill adjacencies using data and feedback to develop continuous learning opportunities that are adaptive and foster team building, skills development, and improve overall institutional functionality.
  • Support digital learning, research, and virtual work with personalized, blended learning solutions that help diverse teams and individuals develop new technology skills (i.e., data visualization software), and provide ongoing support.
  • Lead ongoing departmental assessment by selecting and piloting new learning metrics and analytics methods to evolve learning assessment as well as drive curriculum design and learning strategy.
  • Manage partnerships with emphasis on diversity, equity, and inclusion (Autism Initiative, Journal Sentinel, Wellness).
Indiana University - Learning Commons Manager, Assistant Professor
City, STATE, 09/2015 - 10/2017
  • Led a group of six service providers for an area welcoming 9,000 daily visits at peak times.
  • Managed a staff of over 200, including recruiting, supervising, and mentoring 25 direct reports.
  • Designed and implemented a more inclusive operating model that contributed to a 25% increase in service usage by launching three new services using quantitative and qualitative assessment data to identify actionable improvements.
  • Designed and facilitated a long-standing cross-training program for 200+ Learning Commons staff for six services.
  • Administered staff, service, and facilities budgets, and recommended budget expenditures and contracting with vendors.
Undergraduate Research & Education Services, Kansas State University Polytechnic - Assistant Professor
City, STATE, 06/2014 - 09/2015
  • Oversaw an institution-wide transformation by conceiving and implementing a nationally recognized, First-Year Program.
  • Managed teams, assured quality deliverables, administered budgets, and secured $20,000 in grant funds.
  • Established nine new campus and community outreach events such as STEM-focused Girl Scouts’ “Discover You.”.
  • Introduced new technology and learning formats resulting in a 100% rise in training sessions from 2014-2015 (80 sessions).
Accomplishments
  • Over eight years' experience leading and empowering diverse teams to action
  • Department leader in average training sessions (75) and consultations (100) delivered annually.
  • Conceptualized and facilitated just-in-time training in form of demoing and presenting various digital products (asynchronous, modular) to educate and coach peers on new learning tools during 2020 virtual transition.
  • Designed new programming model for over 50 faculty as chair-select of division’s Professional Development Committee.
  • Developed and lead my department’s online learning, assessment, social media, and outreach working groups.
  • Increased user engagement (250% + followers) and created new opportunities for consumer/UX research, micro-learning, and capability development after managing social media platforms from March 2020 to March 2021.
  • WAAL 2021 Conference Chair, a regional forum showcasing innovative information management & learning technology.
  • Strong researcher and presenter: 15+ national, regional, & local presentations on empowerment, human-centered learning, and information literacy.
  • Awarded a featured session presenter slot at 2020 National FYE Conference in Washington DC.
  • Teaching Appointment: Honors Seminar (HOPR 2953) – Spring 2019, Foundational research principles.

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Resume Overview

School Attended

  • Marquette University
  • Marquette University, University of Wisconsin
  • University of Wisconsin
  • University of Wisconsin

Job Titles Held:

  • Associate Faculty
  • Learning Commons Manager, Assistant Professor
  • Assistant Professor

Degrees

  • Ph.D.
  • M.A
  • Master of Information Science
  • Bachelor of Arts

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