Associate/Employee Relations Specialist Resume Example Wells Fargo

ASSOCIATE/EMPLOYEE RELATIONS SPECIALIST

Skills

Exceptional leadership skills
Highly organized
Strong communication skills
Dependable and reliable

Completion of tasks in effective, efficient, and timely manner
Exceptional attention to detail
Questioning attitude to gain clear and accurate understanding of information

Education

Master of Science: Counseling , 2014
Old Dominion University - City, State

3.62 GPA

Bachelor of Science: Psychology, 2012
Southern Wesleyan University - City, State

3.44 GPA
4 year student athlete Women's Soccer

Work History

Associate/Employee Relations Specialist, 02/2019 to Current
Wells Fargo – Richmond , VA

Provide counseling, training and advise management on associate relations matters such as attendance, corrective action, general performance and conduct related concerns to improve performance and consistency
Drafted, reviewed and provide guidance on corrective actions, performance improvement plans and termination requests.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Investigated complex associate issues by reviewing documentation, footage and interviewing associates to form resolutions. All while maintaining documentation to support outcomes
Oversaw and conducted investigations into discrimination, sexual harassment or other workplace claims
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigative actions to reach resolution
Assist in investigation of EEOC claims, lawsuits and response to DOL claims to ensure compliance
Perform audits of investigations cases for completion and thoroughness to ensure compliance and find trends
Provide guidance on FMLA, ADAAA, and accommodation requests to ensure compliance and consistency
Subject matter expert on accomodations
Responsible for over seeing multiple zones encompassing multiple regions and partnering with 9-13 Regional HR Managers

Human Resource Specialist, 05/2017 to 02/2019
Medeanalytics – Boulder , CO

Responsible for conducting detailed investigations to complex employee relations issues and making recommendations that are in alignment with company policy and mission
Interpret and give guidance on policies, programs and procedures related to Employee Relations
Reviewed and provided guidance on corrective actions pertaining to performance, attendance, policy violations etc
Prepare written materials for documentation and conveying information
Present in leadership training courses
Responsible for unemployment claims process and subject matter expert
Partner with both leaders and employee on issues experienced to form resolutions
Assisted and guided individuals with annual performance reviews
Involved in system wide project in order to engage employee compliance with annual required training
Subject matter expert for social media concerns as well as 1800 compliance complaints. Ensuring thorough investigation and outcomes in compliance with company policies and procedures

Human Resource Associate, 08/2016 to 05/2017
Fanatics Inc – Bronx , NY

Manage employee inquires effectively and efficiently while providing answers to written, telephonic, electronic, and personal inquiries in complex, fast-paced and challenging environment
Provide sufficient information to enable employees to determine most appropriate selections for enrolling in their benefits during annual open enrollment period
Maintains appropriate documentation and records for general HR-related cases in Human Resource Management system Help Desk and HRIS system PeopleSoft
Responsible for documentation and research needed to respond to unemployment claims, as well as knowledge of accompanying policies used
Knowledge in using electronic record systems, such as OnBase, to research employee records to pull needed information or to scan new information to these files
Participation in many system wide projects such as Members of Teams Survey/MOT Hall of Fame and Annual Required Training
Assist in training of new team members on processes, policies, and procedures used in department
Responsible for inputting of employee documentation such as Employee Activity Reports/memos, grievance information, and resignation letter into appropriate system such as Peoplesoft, Helpdesk and OnBase
Experience in researching/investing employees concerns and/or issues to assist in resolution and/or escalation to appropriate channels.

Soccer Coach, 08/2013 to Current
Success Academy Charter Schools – City , STATE

Act as positive role model for team participants and community
Responsible for managing between 13-18 players
Build strong rapport with athletes and assistants before, during and after coaching seasons
Teach range of sport-specific skills in clear, safe manner

Summary

Versatile Employee Relations Specialist well-versed in aligning policies for consistency throughout organization. Provides sound guidance on handling vast employee relations issues and performance concerns. Excellent communicator, negotiator and collaborator ensuring partnership. Prepared to offer experience in the field of associate relations in different industries in addition to skills learned through educational background of Masters of Counseling.

Resume Overview

School Attended

Old Dominion University
Southern Wesleyan University

Job Titles Held:

Associate/Employee Relations Specialist
Human Resource Specialist
Human Resource Associate
Soccer Coach

Degrees

Master of Science : Counseling , 2014
Bachelor of Science : Psychology , 2012

Associate/Employee Relations Specialist Resume Example

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