LiveCareer-Resume

associate resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Personable and dedicated Customer Service Representative with extensive experience in fast paced environments . Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Assertive professional promoting developed skills in the medical field and nursing field. An enthusiastic Unit Assistant seeking an opportunity to work with and help people.

Skills
  • Administrative Assistant
  • Automate
  • Basic
  • Cashier
  • Cooking
  • CPR
  • Credit
  • Customer service
  • Fast
  • First Aid
  • Inventory
  • Inventory control
  • Laundry
  • Life Support
  • Materials
  • Provide patients with help
  • Assist patients
  • Pharmacy Technician
  • POS
  • Safety
  • Technician
  • Professional and mature
  • [Software] proficient
  • [Software] aptitude
  • Spreadsheet development
  • Scanning and copying
  • Advanced MS Office Suite knowledge
  • Team collaboration
  • Customer Service
  • Document editing
  • Team Building
  • Customer interaction
  • Oral communication
  • Patient evaluation
  • Result interpretation
Education and Training
Baltimore City Community College Baltimore, MD Expected in 05/2020 Certified Phlebotomy Technician : Phlebotomy - GPA :
Penn Foster High School Scranton, PA Expected in 09/2019 High School Diploma : - GPA :
  • Completed continuing education in Pharmacy technician and certified medical Administrative assistant 1 credit in each
  • 3.22 GPA
The Community College of Baltimore County Essex, MD Expected in 08/2020 Certified Medical Administrative Assistant : Medical Front Office Pre Apprenticeship - GPA : Celebrate us workforce training
First Aid Training Course , Expected in 10/2017 CPR/ AED/ Basic First Aid/ Basic Life Support : CPR - GPA : Volunteer services- Joh0ns Hopkins Hospital
It Works Learning Center Baltimore, MD Expected in 04/2017 Certified Medication Technician : CMT - GPA :
Experience
The Ironside Group - Associate
Remote, MA, 05/2015 - 06/2018
  • Upheld safety and sanitation standards.
  • Operated high-volume cooking and assembly equipment.
  • Assisted with cashier and cleaning operations.
  • Measured and prepared raw food materials.
  • Helped to order and stock received food supplies and equipment.
Five Star Quality Care, Inc. - Certified Medication Technician
Santa Fe, NM, 08/2017 - 03/2018
  • Provide patients with help walking, exercising, and moving in and out of bed.
  • Position, feed, bathe, dress and assist patients with grooming and other tasks.
  • Distributed medication to patients in a timely manner Completed inventory paperwork and patient records and laundry and up keep of a clean facility.
Penn National Gaming - Cashier / Food service Worker
Riverside, MO, 09/2011 - 10/2014
  • Maintained high standard of customer service during high-volume, fast-paced operations.
  • Communicated clearly and positively with coworkers and management.
  • Mastered point-of-service (POS) computer system for automate order taking.
  • Handled currency and credit transactions quickly and accurately.
  • Followed procedures for safe food preparation, assembly, and presentation.
  • Assisted management with inventory control and stock ordering.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Learned roles of other departments to provide coverage and keep store operational.
Activities and Honors

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Resume Overview

School Attended

  • Baltimore City Community College
  • Penn Foster High School
  • The Community College of Baltimore County
  • First Aid Training Course
  • It Works Learning Center

Job Titles Held:

  • Associate
  • Certified Medication Technician
  • Cashier / Food service Worker

Degrees

  • Certified Phlebotomy Technician
  • High School Diploma
  • Certified Medical Administrative Assistant
  • CPR/ AED/ Basic First Aid/ Basic Life Support
  • Certified Medication Technician

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