Hardworking and driven to work quickly and effectively on projects in all types of environments
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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Skills
Conflict Resolution
Point of Sale Knowledge
Sales Goals
Customer Service Orientation
Packaging
Supporting Sales Staff
Active Listening
Attention to Detail
Excellent Communication
Critical Thinking
Cultural Awareness
Dependable and Responsible
Staff Management
Staff Supervision
Recruiting and Interviewing
Consulting
Strategic planning
Work History
10/2021 to Current
AssociateThe Kemtah Group – Noblesville, IN,
Examined and inspected stock items for defects and reported damages to supervisor.
Scanned, recorded and verified received inventory during regular shipments.
Simplified shipping and receiving processes for improved workflow.
Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Operated RF scanners to track merchandise and verify contents of containers.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Unloaded daily delivery trucks using equipment such as Pallet jacks to quickly remove and stage products.
Maintained fitness in order to move merchandise efficiently and safely.
Processed incoming shipments upon package receipt by scanning boxes and envelopes and using software to update system.
Consistently lifted materials weighing as much as 70 pounds.
Maintained effective team member communication.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
05/2019 to Current
Team Lead / Creative Director Servicemaster Clean – Grantville, PA,
Revamped work strategies and processes to accomplish agency objectives.
Established procedures and quality standards for department.
Recruited, hired and trained top candidates with eye for performance.
Managed client relationships and expectations for creative projects with varying budgets and objectives.
Supervised design and production staff developing innovative designs for Residential projects while managing deadlines.
09/2018 to 08/2019
Assistant ManagerJbs Usa – Elberton, GA,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored security and handled incidents calmly.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
07/2014 to 08/2018
Manager Pro Cutz – City, STATE,
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.
Applied customer feedback to develop process improvements and support long-term business needs.
Onboarded new employees with training and new hire documentation.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommended products to customers, thoroughly explaining details.
Provided information regarding charge accounts and loyalty programs.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Cultivated customer loyalty, promoted repeat business and improved sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Exhibited high energy and professionalism when dealing with clients and staff.
Trained staff on operating procedures and company services.
Welcomed, greeted and assisted guests in high-traffic store, generating $20,000 of dollars in business.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
Expected in 06/2012
Human Resources : Personal Recruitment And Evaluation Santo Cura De Ars - Santo Domingo, DR, GPA:
Expected in 02/2004
Master Barber: Rob Roy Academy - Worcester, MA GPA:
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