LiveCareer-Resume

associate resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 10+ years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
  • Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
  • Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • fluent in Spanish and English professional with a friendly demeanor.
  • Reliable
  • Highly skilled at prioritizing tasks and collaborating with people of various personalities
  • Seeking a position that can maximize my skills, as well an organization that I can grow with
  • Proactive
  • Goal oriented
  • Strong ethical skills
  • In a fast-paced environment, highly organized and efficient, communicating effectively with others
  • Proven leader who excels in the workplace in terms of focus and productivity.
  • Dedicated to learning, growing, and succeeding
Skills
  • Loss prevention
  • Problem solving
  • Employee scheduling
  • Personnel training and development
  • Planning and implementation
  • call center experience
  • Team Leadership
  • strong evaluations
  • strong communication skills
  • Active listening
  • Team building
  • Team supervision
  • Multi-Task Management
  • Cash handling accuracy
  • Adaptive team player
  • Flexible schedule
  • bilingual
  • Relationship Building
  • Client Engagement
  • Reliable and Punctual
  • Verbal and Written Communication
  • Practice Management
  • Merchandise Receiving and Handling
Experience
Associate, 08/2022 - Current
Snoqualmie Tribe Seattle, WA,
  • Answered customer questions and provided store information.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Greeted customers and responded to informational requests.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Processed customer payments quickly and returned exact change and receipts.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Operated semi-automated printing, bindery and cutting machines.
  • Assembled finished product for shipment by packing, crating, loading and securing items.
Team Lead, 09/2017 - 06/2022
Cognizant Technology Solutions Carlstadt, NJ,
  • Was in charge of organizing the merchandis and equipment.
  • Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.
  • Looked at workloads to see how they woud change with the seasons
  • Held meetings with employees to assess performance and devise improvement strategies
  • Assigned daily employee tasks and kept track of their progress.
  • Did cross-training and backed up customer service managers.
  • Familiarize the team with the customers needs, expectations and designed targets.
  • Fostered a productive and safe environment while supervising a team of 6 to 8 employees working with a TC device
  • I was in charge of dealing with and resolving any problems or issues that arise
  • Hired, trained, and mentored staff to maximize effectiveness.
  • Kept work areas clean. organized. and sate to promote efficiency and team safety.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Followed staffing strategies to achieve production goals.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Manager, 01/2013 - 05/2015
Publicis Groupe Houston, TX,

•Credit cards, checks, gift cards, and coupons were all processed by me.

  • Monitored staff performance and addressed issues.

•Immediately informed the manager of any accidents, injuries, or unsafe working conditions

•Trained team members to work as cashiers in accordance with company policies and procedures

•Helped customers by answering their questions and completing their requests.

•Counted cash in the register drawer to keep the register balanced at the start and end of each shift

•Learned now to deal with checks and credit cards

•Greeted customers with a smile and offered prompt and dedicated assistance

•Provided attentive and skilled assistance to all customer needs

Education and Training
High School Diploma: , Expected in 06/2012
-
Lakeview Centennial High School - Garland, TX
GPA:
Status -
  • My last 2 years in high school, I took the "Ready Set Teach" program. Which it was program that prepared me to become a teacher in the future. I took this program my junior and senior year. I sent to different schools and taught different grades, from pre-k to high school for training.

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Resume Overview

School Attended

  • Lakeview Centennial High School

Job Titles Held:

  • Associate
  • Team Lead
  • Manager

Degrees

  • High School Diploma

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