Associate Banker Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Over Two years of progressive experience in retail banking.

  • NCR Cash recycler
  • Compliance, banking laws and regulations
  • Consumer banking specialist
  • Relationship building and management
  • Night and safe deposit procedures
  • Math aptitude
  • Sales expertise
  • Cheerful
  • Cash Handling
  • Cash handling expertise
  • Ledger and balance sheet competency
  • Banking
  • Rapid data entry skills
  • Business Development
  • Positive
  • Savvy relationship-builder
  • Financial services
  • Excellent time management skills
  • Financial Advising
Palm Beach Gardens High School Palm Beach Gardens, FL Expected in 05/2013 Business : Business - GPA :
Palm Beach State College Palm Beach Gardens, FL, Expected in 05/2023 Associate Of Business Administration : Business - GPA :
Work History
Community Trust Bank - Associate Banker
Fort Worth, TX, 12/2019 - Current
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Stocked supplies for customers and personal teller station.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Calculated fees due, interest and change for customer transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Wrote and distributed customer correspondence.
  • Received loan and utility payments, sending funds to correct destinations.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
Honeywell - Lead Sales Representative
West Chester, OH, 10/2017 - 12/2019
  • Reported sales data to upper management for review.
  • Led sales team to exceed quarterly sales goals.
  • Monitored sales team performance and provided constructive feedback.
  • Championed company products and increased quarterly revenue.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Streamlined team sales processes increase productivity and decrease closing time.
  • Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
  • Sold over $40,000 in automotive parts during monthly sales.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
  • Promoted brand awareness and utilized took advantage of network connections to increase brand development.
  • Kept detailed track of sales and customer information in company system.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Processed accurate credit, debit, check and cash sales transactions for more than 20 customer orders per day.
  • Discussed freon with customers, outlined restrictions and educated on policies.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in cleaning and automotive products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
Earthfare - Bulk Foods Manager
City, STATE, 05/2017 - 10/2017
  • Organized and set up special events on or off-site.
  • Supervised, scheduled and trained all department employees and participated in employee performance appraisals and hiring processes.
  • Enforced company policies as established for company, store and department.
  • Took inventory and maintained other pertinent records.
  • Kept work area and self-service areas clean, stocked and in accordance with health codes and regulations.
  • Performed forecasting to identify necessary changes for supply chain business.
  • Established and maintained long-range plans for quality assurance.
  • Maintained financial accuracy when handling over $35,000 in revenue each day.
  • Managed internal operational standards and productivity targets for bulk department.
  • Used strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Implemented and executed reviews of computer systems for compliance with state and federal regulations.
  • Negotiated manufacturing service agreements and quality standards.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used food industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Tire Kingdom - Manager in Training, Service Manager, Lead Sales
City, STATE, 05/2012 - 05/2017
  • Followed up with customers during and after installations to verify satisfaction.
  • Oversaw activities of two-person team completing brake jobs and alignments, disciplining and motivating employees to maximize performance.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Grew retail sales volume in assigned territory 63% through strategic budgeting and product promotion.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Met with customers to discuss service needs and offer available solutions.
  • Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Enhanced supervisory and leadership abilities by working closely with mentoring technicians.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Pursued every opportunity to learn about tire business at all levels and improve team member support.
  • Increased revenue by 63% by working closely with 12 key vendors.
  • Pushed automotive labor service revenue to new levels with more than $120,000 in yearly sales.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Palm Beach Gardens High School
  • Palm Beach State College
Job Titles Held:
  • Associate Banker
  • Lead Sales Representative
  • Bulk Foods Manager
  • Manager in Training, Service Manager, Lead Sales
  • Business
  • Associate Of Business Administration

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