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Associate Banker Resume Example

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ASSOCIATE BANKER
Summary

Intelligent professional with expertise in the banking industry and exceptional customer service talents. Driven and committed to delivering high level of service and continuous engagement to diverse customer base. Over 7 years experience as a front-facing, customer-focused employee.

Skills
  • Strong work ethic
  • Friendly
  • Energetic
  • Currency and coin counter
  • International funds transfer process expertise
  • Strong sense of banking ethics
  • Bilingual in Spanish
  • Risk management evaluation background
  • Safe and vault operation
  • Debt and credit management
  • MS Office proficient
  • Cash dispenser operation
  • Exceptional customer service
  • Excellent communication skills
  • Qualified in commercial servicing
  • Practiced knowledge of bank security systems
Experience
Associate Banker, Company Name, March 2020-CurrentCity, State
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Entered member transaction data into online banking software.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Reported daily averages and shortages to operations department.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Delivered prompt, accurate and excellent customer service.
  • Recommended additional products, services and benefits for customers.
  • Adhered to financial services security and audit procedures.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Generated reports and notification letters to distribute to account holders.
  • Established new customer accounts, including checking, savings, lines of credit and loans.
Customer Service Representative, Company Name, May 2017-March 2020City, State
  • Conducted specialservice and account transactions for customers, including ordering checks and placing stop payment orders.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Entered transactions into computer and issued customer receipts.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Responded and assisted customers with account inquiries and updates.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
Cash Handler, Company Name, December 2016-July 2017City, State
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Operated cash register, collected payments and provided accurate change.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Prepared and checked cashier register tills.
  • Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
Sales Associate, Company Name, September 2014-December 2016City, State
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
Education and Training
Associate of ArtsSocial Behavioral Sciences, , East Los Angeles College, , CityJuly 2019
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Resume Overview

School Attended

  • East Los Angeles College

Job Titles Held:

  • Associate Banker
  • Customer Service Representative
  • Cash Handler
  • Sales Associate

Degrees

  • Associate of Arts

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