Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about retail industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Skills
Inbound and outbound calling
Customer relationship management
Effective communication
Sales techniques
Direct sales
Stockroom procedures
Conflict mediation
Customer service
Promotional support
Contract development
High-energy attitude
Technologically savvy
Schedule mastery
Shipping and receiving understanding
Employee coaching
Credit card payment processing
Customer relations
Business development understanding
In-store support
Cross-functional collaboration
Product organization
Experience
Associate, 03/2009 - 06/2020 Tapestry, Inc. – Clarksburg, MD,
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Assisted in supervising other teammates to ensure daily sales goals were met.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Shared detailed information regarding sales or options to help customers make decisions.
Documented conversations with customers to track requests, problems and solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Consulted with customers regarding Any questions about price and any other Concerns
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Inspected items for damage and obtained replacements for customers.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer service.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues with cash registers, card scanners and printers.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers.
Trained new employees in cashiering procedures, offering assistance in learning company policy on returns and when larger iteams are purchased by a customer
Associate, 12/1999 - 06/2005 Tapestry, Inc. – Columbus, OH,
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Assisted in supervising other teammates to ensure daily sales goals were met.
Accurately compiled, computed and verified data while resolving complex customer issues.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Cultivated long lasting meaningful relationships with customers and drove business development by delivering product knowledge.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Worked with managers to develop service improvement initiatives.
Replenished shelves to maintain adequate merchandise levels.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Education and Training
Bachelor of Science: Psychology, Expected in 05/2002 - College Misericordia - , GPA:
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