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Associate/Asst. Manager Resume Example

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ASSOCIATE/ASST. MANAGER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Looking forward to learning new things and excited to begin a new challenge with successful team.

Skills
  • Highly adaptable
  • Patient
  • Good communication
  • Empathetic
  • Active listener
  • People person
  • Good problem solving
  • Able to multitask efficiently
  • Respectful
  • Can be persuasive if necessary
  • Well spoken
Experience
06/2014 - 12/2015SunCatchers Tanning and SkincareGodfrey, IL
Associate/Asst. Manager
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Identified needs of customers promptly and efficiently.
  • Performed end of day duties such as cleaning store, cashing out drawer, counting money/storing in safe.
  • Aided manager in any and all duties deemed necessary, i.e., schedule making, customer service issues, monetary duties, general maintenance and stocking of store.
07/2013 - 05/2014Michaels Arts and Crafts Morehead City, NC
Sales Assoc./Custom Framing Specialist
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Safely operated/used all power tools, mounted glass cutters, and general framing tools without incident or injury.
  • Handled customers' art responsibly and respectfully, making sure not to damage each piece in anyway.
  • Helped customers achieve their framing ideas by using computer programs to build their custom frame and show them the final projected piece.
  • Handled all delegated tasks to the best of my abilities.
  • As a sales associate, handled any and all customer questions and concerns and directed them to the proper channels if I was unable to help.
  • Worked a cash register swiftly and responsibly.
  • Guided customers to products they needed.
  • Learned and retained knowledge of products to be help customers.
08/2012 - 03/2013Michaels Arts and CraftsVirginia Beach, VA
Cashier
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Inspected items for damage and obtained replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
05/2009 - 06/2011McDonald'sAlton, IL
Crew Member/Crew Trainer
  • Drove team success by completing assigned task quickly and accurately.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Fulfilled additional crew-related duties, including preparing and bagging food, to maintain nonstop operations.
  • Organized and restocked bagging stations and all supplies necessary to support operations and team productivity.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Trained new employees.
Education and Training
06/2008Alton, IL
High School DiplomaAlton High School, Alton Il, US
Godfrey, IL
Some College (No Degree) in Creative Writing/EnglishLewis And Clark Community College
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Resume Overview

Companies Worked For:

  • SunCatchers Tanning and Skincare
  • Michaels Arts and Crafts
  • McDonald's

School Attended

  • Alton High School, Alton Il, US
  • Lewis And Clark Community College

Job Titles Held:

  • Associate/Asst. Manager
  • Sales Assoc./Custom Framing Specialist
  • Cashier
  • Crew Member/Crew Trainer

Degrees

  • High School Diploma
    Some College (No Degree) in Creative Writing/English

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