(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 10 +  years’ experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

  • Guest experiences
  • Quality assurance
  • Office streamlining
  • Marketing
  • Policies and procedures
  • Guest services
  • Preparing reports
  • Teamwork and collaboration
  • Communications
  • Customer service
  • Supporting sales staff
  • Editing
  • Administrative skills
Armstrong Adult Education Center Washington, DC Expected in 1995 GED : - GPA :
Work History
Brookfield Properties - Office - Associate Assistant
Houston, TX, 05/2017 - 12/2018
  •  Work closely with Market Research to pull together market information for clients
  •  Responsible for the preparation of marketing materials (including flyers, floor plans, brochures, stacking plans, and maps).
  • Performs a variety of functions working under the supervision of a Senior Appraiser, including comprehensive and detailed market research, report writing and creating complex financial models
  • Research comparable sales, listings and rentals  
  •  Research benchmark rates of return including cap rates and discount rates
  •  Assist in the preparation of appraisals and other consulting reports that can assist the client with decision making
  • Preparation of appraisal report drafts by inserting, the information gathered and confirmed, in the basic format of the different reporting options. 
  • Editing and correcting the appraisal reports using the additional information, analysis and comments included by the Licensed Real Estate Appraiser.
  • Assist Licensed Real Estate Appraisers in other duties assigned from time to time.
  • Copied, logged and scanned supporting documentation.
Omni Hotels - Property Administrator
Boston, MA, 05/2008 - 05/2017
  • Worked closely with the program manager and various departments to meet program delivery goals.
  • Prepared and coded invoices for Property Manager approval; notarized letters as needed; filed lease documents, legal correspondence, service contracts, and weekly budget reports
  • Ensured prompt and accurate completion of contract and certificates of insurance information utilizing contract administration software
  • Worked with the property manager and engineering team to resolve maintenance and structural issues to building; flagged and archived tenant work orders using Building Engine. Coordinated with tenants to ensure maintenance request completed 
  • Assist with security and access control issues such as new employee on-boarding and off-boarding, floor-to-floor access, garage door openers, name badges, ID scans, parking, and after-hours access of property.  Directed tenants during bi-annual mandatory evacuation drills
  • Responsible for answering all telephone calls, assisting or resolving problems with the caller and delivering written messages to the appropriate person(s) in a timely fashion
  • Developed and maintained business relationships with customers and established a consultative approach while promoting solution capabilities within customers' organizations.
  • Maintained direct contact with customers and operations personnel to ensure positive relationships are maintained and that customer expectations are met.
Classic Concierge - Lead Concierge
City, STATE, 09/2007 - 03/2015
  • Updated the front desk’s concierge book daily so that guests had access to relevant local information.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Arranged for transportation to and from the airport, train station and events for visitors upon request.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Provided each guest with a list of the resort’s upcoming activities and events upon check-in.
  • Contacted previous guests and potential visitors via email with information on events and the hotel in an effort to build a clientele base.
  • Greeted and welcomed all hotel guests with a smile.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Resolved service-related problems in a timely manner.
  • Answered customer telephone calls promptly and appropriately.
  • Served as a lead concierge to residential properties at various sites throughout the Washington Metropolitan area.
  •  Successfully scheduled move-ins and move-outs for tenants, advised them of residential policies and procedures, and resolved maintenance issues as needed.
American Bar Association - Receptionist/ Information Services
City, STATE, 01/2000 - 09/2007
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Corresponded with clients through email, telephone or postal mail.
  • Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. 
  •  Assist Attorney’s with large mail sorting and merging of outgoing information.
  •   Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. 
  •  Transmit information or documents to customers, using computer, mail, or facsimile machine.
  •   Perform administrative support tasks, such as proofreading, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. 
  •  File and maintain records.
  •   Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  •   Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  •   Schedule appointments and maintain and update appointment calendars.
  •   Keep a current record of staff members' whereabouts and availability.
  •   Schedule space or equipment for special programs and prepare lists of participants.

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School Attended

  • Armstrong Adult Education Center

Job Titles Held:

  • Associate Assistant
  • Property Administrator
  • Lead Concierge
  • Receptionist/ Information Services


  • GED

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