Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 10 + years’ experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Work closely with Market Research to pull together market information for clients
Responsible for the preparation of marketing materials (including flyers, floor plans, brochures, stacking plans, and maps).
Performs a variety of functions working under the supervision of a Senior Appraiser, including comprehensive and detailed market research, report writing and creating complex financial models
Research comparable sales, listings and rentals
Research benchmark rates of return including cap rates and discount rates
Assist in the preparation of appraisals and other consulting reports that can assist the client with decision making
Preparation of appraisal report drafts by inserting, the information gathered and confirmed, in the basic format of the different reporting options.
Editing and correcting the appraisal reports using the additional information, analysis and comments included by the Licensed Real Estate Appraiser.
Assist Licensed Real Estate Appraisers in other duties assigned from time to time.
Copied, logged and scanned supporting documentation.
Omni Hotels - Property Administrator Boston, MA, 05/2008 - 05/2017
Worked closely with the program manager and various departments to meet program delivery goals.
Prepared and coded invoices for Property Manager approval; notarized letters as needed; filed lease documents, legal correspondence, service contracts, and weekly budget reports
Ensured prompt and accurate completion of contract and certificates of insurance information utilizing contract administration software
Worked with the property manager and engineering team to resolve maintenance and structural issues to building; flagged and archived tenant work orders using Building Engine. Coordinated with tenants to ensure maintenance request completed
Assist with security and access control issues such as new employee on-boarding and off-boarding, floor-to-floor access, garage door openers, name badges, ID scans, parking, and after-hours access of property. Directed tenants during bi-annual mandatory evacuation drills
Responsible for answering all telephone calls, assisting or resolving problems with the caller and delivering written messages to the appropriate person(s) in a timely fashion
Developed and maintained business relationships with customers and established a consultative approach while promoting solution capabilities within customers' organizations.
Maintained direct contact with customers and operations personnel to ensure positive relationships are maintained and that customer expectations are met.
Classic Concierge - Lead Concierge City, STATE, 09/2007 - 03/2015
Updated the front desk’s concierge book daily so that guests had access to relevant local information.
Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
Arranged for transportation to and from the airport, train station and events for visitors upon request.
Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Provided each guest with a list of the resort’s upcoming activities and events upon check-in.
Contacted previous guests and potential visitors via email with information on events and the hotel in an effort to build a clientele base.
Greeted and welcomed all hotel guests with a smile.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Resolved service-related problems in a timely manner.
Answered customer telephone calls promptly and appropriately.
Served as a lead concierge to residential properties at various sites throughout the Washington Metropolitan area.
Successfully scheduled move-ins and move-outs for tenants, advised them of residential policies and procedures, and resolved maintenance issues as needed.
American Bar Association - Receptionist/ Information Services City, STATE, 01/2000 - 09/2007
Kept reception area clean and neat to give visitors a positive impression of the company.
Prepared packages for shipment, pickup or courier delivery to customers.
Corresponded with clients through email, telephone or postal mail.
Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Assist Attorney’s with large mail sorting and merging of outgoing information.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Perform administrative support tasks, such as proofreading, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Schedule appointments and maintain and update appointment calendars.
Keep a current record of staff members' whereabouts and availability.
Schedule space or equipment for special programs and prepare lists of participants.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
