Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Reliable,upbeat and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Skills
Customer Interaction
Product and Service Sales
Cash Handling
Cleaning
Cash Register Operation
Food Safety
Sorting
Customer assistance
Refunds and exchanges
Stocking and Replenishing
POS Systems
Dining room cleanliness
Security awareness
Office administration
Telephone etiquette
Mail handling
Sorting and labeling
Scheduling
Verbal and written communication
Filing
Office organization
Data Entry
Problem-solving
Bookkeeping
Customer buying habits
Customer Service Orientation
Conflict Resolution
Work History
08/2019 to 01/2020
AssociateMckinsey – Waltham, MA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Educated customers on promotions to enhance sales.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers with special services, account updates and promotional options.
Assisted customers by answering questions and fulfilling requests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Checked in with customers and specific dietary needs while refilling waters and clearing plates.
Checked on needs of each table and retrieved additional items.
Greeted new customers, discussed specials and built immediate positive connections with guests.
Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Stepped into additional roles during busy times to boost coverage of important stations.
07/2019 to 07/2019
Telemarketing Sales RepresentativeTti, Inc. – Louisville, KY,
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Performed cold calling and outreach to build sales pipeline.
Provided information about available products and services including membership details and purchase advantages.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Opened new accounts and documented personal, demographic and payment information in system.
Set up appointments with interested customers according to schedule availability.
Overcame objections using friendly, persuasive strategies.
05/2019 to 07/2019
Receptionist AssistantMckinsey – New York City, NY,
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Scheduled and confirmed appointments and meetings for the Dance Instructors.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Organized student files and binders
Also had cleaning duties
Sorted, received and distributed mail correspondence between departments and personnel.
Kept reception area clean and neat to give visitors positive first impression.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
12/2018 to 01/2019
Associate Seattle Center – City, STATE,
Handed customers the desired skate size
Giving an upbeat attitude that the customers remained happy
Assisted customers by answering questions and fulfilling requests.
Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
Expected in
High School Diploma: Summit Sierra Charter High School - Seattle, GPA:
Elected Captain of Dance Team
Member and President of Dance Club
Coursework in AP Literature, AP Language Arts and AP Environmental Science
Expected in
High School Diploma: Graduation Alliance - Online Education , GPA:
Expected in
: Personal Beauty Shaw Academy - Online Education , GPA:
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