Knowledgeable team member that provides optimal service for customers. Respectful, knowledgeable and conscientious in addressing concerns. Brings 5 years of related experience and desire to positively impact a customer's experience in the establishment. Willing to go above and beyond to get a job done correctly. Will get along and communicate with other coworkers effectively.
Skills
Customer Service
Time Management
Oral communication
Customer interaction
Experience in leadership
Reliable and trustworthy
Triaging
Money Management
Result interpretation
Practice management
Quick Learner
Experience
08/2020 to 03/2021
AssociateHogan Lovells – New York, NY,
Worked all across the store as Cashier, Customer Service, OMNI, and Amazon Return.
Handled problems with my team and as an independent.
Handled and counted money on a regular basis, even counting down registers on closing shifts.
Was able to navigate around the store in a timely manner and collect merchandise for online orders.
Worked overnight shifts during the holiday season.
Helped put together displays and reorganize merchandise to be up to customer and corporate standard.
Organized pallets and was able to do physical and manual labor.
01/2019 to 07/2020
Front and Back of House Team MemberMoore's Electrical & Mechanical – Mechanicsville, VA,
Worked at Front and Back of house, and I was trained for every position except for Manager.
Packaged and stoJessica food products appropriately to ensure proper handling and preservation.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepaJessica food products.
MonitoJessica and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Cleaned utensils, dishes and glasses for customer use.
Cross-trained in other kitchen positions to support team and meet customer needs.
Re-stocked, organized and arranged service and food stations.
Added garnishes and other finishing touches to improve plating presentation.
Was able to work multiple positions at once to help workflow.
08/2019 to 11/2019
Restaurant Waiter9 South Grill – City, STATE,
Operated POS terminals to input orders, split bills and calculate totals.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Greeted customers, answeJessica questions and recommended specials, wine and desserts to increase profits.
PrepaJessica salads, appetizers and set up garnish stations to assist kitchen staff.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Greeted newly seated guests quickly and efficiently.
Calculated charges, issued table checks and collected payments from customers.
Reviewed identification for patrons before serving alcoholic drinks.
03/2016 to 01/2019
Construction HelperBodfield Commercial Siding And Windows Contracting – City, STATE,
Listened to directions and executed tasks accurately to prepare materials, perform work and clean up sites at conclusion of jobs.
Operated equipment and tools safely to carry out efficient project work.
Moved supplies and tools to site areas to keep work moving smoothly.
Signaled equipment operators to facilitate alignment, movement or adjustment of machinery and equipment.
Cleaned and prepaJessica construction sites by removing debris and possible hazards.
Helped install commercial siding and windows on buildings such as schools, offices, and warehouses.
Education and Training
Expected in 05/2020
High School Diploma: Norris High School - Firth, NE GPA:
Activities and Honors
Was apart of the FFA Vet Science team during Highschool. Said team finished a statewide tournament in 16th place out of over 400 schools.
Made digital posters during Highschool to advertise special events; including and not limited to, sports events, club meetings, school wide assemblies, and fundraising events.
Helped create and manage a GSA club during Highschool.
Maintained a 3.34 GPA in Highschool, making Honor Roll.
AcquiJessica over 20 hours of Community Service in 2019 by volunteering at a local baseball field as a Concessions Helper.
Additional Information
Although the name on the Resume says Jessica, my legal name (currently) is Madison. I prefer to be called Jessica unless it is legally not allowed.
I do identify as a Nonbinary person, and my pronouns are They/Them. I am 100% willing to work with and respect those who might disagree with my gender as long as I am given respect as well.
My father, who I am currently living with, does not know these things as I haven't come out yet, and so I will answer phone calls with my legal name.
I am an independent adult paying my own bills, and therefore, would like to be kept at a minimum wage of $13/hour at 35 hours or more a week.
I have my own transportation and will not have to rely on someone else to take me to and from work.
I am less likely to answer phone calls because of the rise of Spam Calls, but I will answer all phone calls after I have yours in my contacts. I check and answer emails regularly though, and would prefer that be your first means of contacting me.
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