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Associate Resume Example

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ASSOCIATE
Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Specializes in quality service, customer retention, productivity and team management.High-powered Customer Service Manager who effectively motivates associates through continual guidance, direction, development and coaching.Friendly Customer Service Manager with can-do attitude and willingness to help at all times.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Highlights
  • Team management
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Management of remote employees
  • Skilled multi-tasker
  • Training and development
  • Deadline-oriented
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Experience
November 2012
to
March 2013
Pacific Sunwear PALO ALTO, CA Associate
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Sell items to customers.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan budgets and authorize payments and merchandise returns.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
June 2012
to
August 2014
Jack in the Box STOCKTON, CA Team Leader
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Monitor customer preferences to determine focus of sales efforts.
  • Heavy lifting required Take charge when situations could not be resolved Cash handling Counted in the beginning and end of each shift the amount for each register POS function Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Compile and balance cash receipts at the end of the day or shift.
  • Compile and balance cash receipts at the end of the day or shift.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Resolve customer complaints regarding food service.
  • Resolve customer complaints regarding food service.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Develop equipment maintenance schedules and arrange for repairs.
  • Develop equipment maintenance schedules and arrange for repairs.
  • Greet guests approaching the register Greet guests approaching the register.
July 2014
to
November 2014
The Icing STOCKTON, CA Third Key
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Direct and coordinate activities involving sales of manufactured products, and services Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • Represent company through phone conferences to promote products.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
November 2014
to
Current
Nordstrom San Mateo, CA Lead Sales Associate
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Created new processes and systems for increasing customer service satisfaction.
  • Earned “Top Seller” weeks on end
  • Excelled in exceeding daily credit card application goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each customer.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Assisted customers with store and product complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Assisted customers in finding out-of-stock items.
Education
May 2013
Bear Creek High School Stockton, CA High School Diploma
Skills

accounting, balance, balance sheets, budgets, calculators, Cash handling, cash registers, Communication Skills, conferences, contracts, credit, focus, Inventory, mark, money, policies, POS, quality, receiving, repairs, safety, sales, scanners, shipping, staffing, Professional and friendly, Shipping and receiving, Careful and active listener, and Multi-tasking

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Resume Overview

Companies Worked For:

  • Pacific Sunwear
  • Jack in the Box
  • The Icing
  • Nordstrom

School Attended

  • Bear Creek High School

Job Titles Held:

  • Associate
  • Team Leader
  • Third Key
  • Lead Sales Associate

Degrees

  • High School Diploma

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