Associate resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Education
Chandler High School Chandler, AZ Expected in 05/2021 ā ā High School Diploma : - :
Skills
- Cash Handling
- Stocking and replenishing
- Customer service orientation
- Product and service sales
- Flexible & Adaptable
Work History
Ascential - Associate
Boston, MA, 11/2020 - 03/2021
Boston, MA, 11/2020 - 03/2021
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Increased customer satisfaction significantly within department.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Supported loss prevention goals by monitoring shopper behavior.
- Used POS system to process sales, returns, online orders and gift card activations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Highgate Hotels - Retail Clerk
Columbia, MD, 01/2019 - 03/2021
Columbia, MD, 01/2019 - 03/2021
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Northwest Landscape Services - Team Member
Woodinville, WA, 04/2019 - 05/2020
Woodinville, WA, 04/2019 - 05/2020
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Maintained clean, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Greeted guests pleasantly and answered menu questions.
- Prepared food orders, cooking on grill and operating fry station.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
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Resume Overview
School Attended
- Chandler High School
Job Titles Held:
- Associate
- Retail Clerk
- Team Member
Degrees
- High School Diploma
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