Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
MBA Graduate, University Rank holder, Best Trainee Award winner from IBM, UAE Experienced Human resource and Admin professional willing to work in a reputed organization which allows me to use my Skills to enable mutual growth.
  • Hiring and retention
  • Recruiting
  • Compensation/payroll
  • Employee relations
  • Labor agreements
  • Personnel records maintenance
  • New hire orientation
  • Innovative
  • Exceptional interpersonal skills

Human Resources

  • Introduced the first passive Open Enrollment process.

Process Improvement

  • Oversaw implementation of new phone system which resulted in more cost-effective service.

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Payroll Assistance

  • Assisted with payroll preparation and entered data into cumulative payroll document.


  • Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
  • Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Employee Management

  • Liaised with HR department to establish employee benefits, training, payroll and termination procedures.

Increased office organization by developing more efficient filing system and customer database protocols.Successfully planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.Developed and implemented company’s first employee manual outlining all proper business procedures and office policies.Revamped the orientation process for all new hires, which was implemented company-wide.Designed a standard exit process and interview survey that was implemented permanently.Audited an HRIS database and received special recognition with a “Thank You Award.”Simplified payroll processing procedure to increase department productivity by [Number]%.

to Associate | , ,
  • To handle Citi bank customer relation operations for credit card Section.
  • Solving all queries related to customer credit card bills, payment, Transactions.
  • Cross selling loan offers if available.
  • Taking complaint about false/fake transaction in customer credit card and resolving in coordinating with fraud detection department.
  • Recording details of each query made by the customer in the banking database.
  • Redemption of credit points earned by the customer as per their request.
10/2013 to 01/1 HR and Admin Executive B. Riley Financial, Inc. | , ,
  • Responsible for the full employee life cycle from recruitment to exit, also involved in the day to day HR activities.
  • Maintains the organizational structure by updating job requirements and job descriptions for all positions.
  • Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
  • Complete joining formalities for new joiners Assist employees on requests for parking card, NOC s etc Enter and maintain employee records in HRMS and physical copies Overseeing TAMS Managing transfers and employee separation process Processing requests for joining advance, settling allowances, reimbursements Maintaining and updating Org charts and recruitment MIS (monthly and weekly) Assist with complex operational issues.
  • Preparing offer letter, appointment letter, confirmation letter and increment letter, Termination letter, experience certificate, relieving letter, salary certificate as and when required.
  • Maintain connect with hired candidates till they join Recruitment sourcing through job boards, database search, recruitment consultants, social networking sites and any other methods required Schedule interviews & ensure timely delivery of assignments by applicants through follow-up mechanism Follow the recruitment process guidelines by ensuring offer letters are prepared on time.
  • Prepares employees for assignments by establishing and conducting orientation and training programs.
  • Ensures planning, monitoring, and appraisal of employee work and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures Space allocation and arranging for email Id's by coordinating with IT department for new employees.
  • Signing on in biometrics, issuing keys and passwords, explaining no go zones, emergency procedures.
  • Enrolling employees on company transport Registering employee Finger print in Biometrics and updating all the employee personal and profession details in HRIS.
  • Marking public holidays, Annual leave, Sick, Casual leave in the system.
  • Track the daily attendance of the employees.
  • Maintaining Leave forms- Annual & Casual, Sick leave, Leave proceeding & leave resumption forms.
  • Present the employee's performance report in front of Finance Director.
  • Sending Absenteeism notice, warning letter, Memo for public holidays etc.
  • Processing payroll via WPS, leave salary, other benefits and end of service benefits.
  • Enrolling employees in Group life insurance policy, Medical insurance Policy.
  • Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
  • Manage benefits and employee files.
  • Assist with internal and external training and developmental initiatives.
  • Contributes to team effort by accomplishing related results as needed Knowledge of labour laws ADMINISTRATION: Arrangements of Employment Visas, Dependent Visas , Business trip visa & Labour Cards For All Employees, Related Government Approvals, Regular Updates And Renewals.
  • Managing employee passports, educational certificates and other confidential agreements in locker.
10/2010 to 11/2012 FINANCE City Of Brownsville | , ,
  • To process RTA cash payments receipts of vehicles renewed and prepare statement to Finance.
  • Follow up on payments on Salik and Traffic fines for company vehicles with concerned department Ensure proper handover of company assets in case of resignation/termination Manage & supervise the performance of all Admin staff.
  • Arrange Visa, book tickets & reserve hotels for Senior Management business trips.
  • Assist the Director in medical & life insurance policy.
  • Handle all office supplies (stationery, kitchen supplies, etc..) Follow up the building tenancy contracts.
  • Supervise properly all matters related to the premises occupied (cleaning, pest control services, security, etc).
  • Ensure the proper maintenance of all premises.
  • Monitor the Dewa bills of the building & ensure payment on time.
  • Supervise the store.
  • Assign the parking spots to new joiners.
  • Responsible of access cards issuance for all new joiners in the building Monitor breakout area, suppliers & furniture.
  • Duties also include fielding telephone calls, filing and data entry.
  • Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
  • Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Completes projects by assigning work to clerical staff; following up on results.
  • Prepares Sales and financial reports by collecting and analyzing information.
  • Secures information by completing data base backups.
  • Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
  • Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Contributes to team effort by accomplishing related results as needed.
  • Detect problems in physical shares and resolve it and then arrange to get it demated Preparing redemption documents for company investments- Mutual Funds, Shares, Fixed Deposits and arranging to collect remittance from authorities.
  • Managing investment, KYC forms and other correspondence with Banks, Mutual Fund firm's etc.
  • Reconcile the problem with unclaimed dividend for company's investment and writing letters to appropriate heads to resolve the issue and credit the funds to company account.
  • Depositing the dividend cheques/ interest warrant in appropriate bank account.
  • Sending Bank mandate, details for wire transfer to banks, Mutual fund firms to receive dividend /interest for the investment company has made on equity/Mutual fund/ Debentures/ deposits etc.
  • Managing bank accounts of the top level management executives.
  • Analysing stock exchange data (e.g.
  • shareholders, dematerialization) and producing periodic reports on the same.
  • Keeping up to date with market developments and relevant economic data that can affect the real estate market in the region.
01/2010 to 04/2010 Mutual Fund Data Analyst | , ,
  • Collect the data about the onshore and offshore Mutual fund details and analysis as documentation to the customer.
  • To analyze the different types of projects and handling the queries in an effective manner to produce in a quality way to clients or investors.
  • To find the various solutions of the fund groups and help our clients to view the ranking and rating of the funds.
  • To analyze the different type of data quality report and handling the queries in an effective manner to produce quality output.
  • To collect, validate dissemination and analysis of fund information & Review Analytics & Trustnet details Efficient Handling of FE Analytics,finXL to pull out data about the UK , European and global investment funds, pension funds, life insurance funds, offshore funds, offshore life insurance funds, ETFs, investment trusts , VCT s and hedge funds.
  • Collection of fund prices, dividends, histories, corporate actions (capital events) and histories, performance, volatility and key investment ratio figures factsheet information holdings, sector/region weightings, fund manager biographies,asset allocations, benchmark for over 200,000 UK, onshore and international fundsat unit level and share class level &update in facteditor.
  • Collecting data such us Fund Objective, Top 10 Holdings, Sector allocation, Benchmark, Asset allocation, Regional allocation, Fund manager and his biography, Index, Charges such us intial,exit charge,TER (Total expense ratio), watermark, hurdle rate via SQL and mapping tool to enable fund factsheets Production.
  • this helps our clients to view a complete report of the product & Load it in fact editor (SQL).
  • Extensive Knowledge of mutual fund webtools such as Analytics, Trustnet,Bloomberg etc.
  • 3.
  • IBM India, Chennai (Multi National Company.
Expected in 2010 M.B.A | SRM Valliammai Engg. College, Anna University, , GPA: 82% (got 19th rank in the University)
82% (got 19th rank in the University)
Expected in 2008 B.SC | Clinical Nutrition & Dietetics , , GPA:
Clinical Nutrition & Dietetics
Expected in J.B.A | S College for Women, Madras University, , GPA: 80.2% (got 4th rank in the University
80.2% (got 4th rank in the University Project Igarashi Motors Pvt Ltd - Analysis of financial performance of Igarashi motors Share Khan Pvt Ltd- A study on perception of investors towards futures and options with special reference to share khan limited Internship: Savera- Four Star Hotel, Chennai Ramachandra Multi specialty hospital- Chennai Cherian Heart Foundation- Chennai DurgaBai Desmuk Hospital-Chennai Personal Information: Name: : Jessica Claire Date of Birth : 14-03-1987 Gender : Female Marital Status : Married Languages known : English, Hindi, Tamil and Malayalam Nationality : Indian
Additional Information
  • Annual, Bi-Yearly Renewal Of All Government Licenses Such As Trade License, Establishment Card, Computer Card, Chamber Of Commerce License, Company Tendency Contract, Public Relations Officer Card, E-Gate Card. Arranging for Police Report for PRO Card Renewal. Registration And Renewal Of Insurance Of Company's Vehicles, Equipment, Property. Assist Director With Annual Renewal Process Of All Leases For Offices Used By The Company, Including Long Term Lease Payments For Real Estate, Organization Of Certificate Of Good Standing, Alignment Of Insurances, Parking Slot Contracts Coordination Of All Maintenance Services For Company's Offices Including Electrical, Mechanical Etc. Coordination Of Shipping Or Delivery Services For All Packages And Bulk Products. Maintenance Coordination Associated With IS Hardware/Equipment. Includes Computer Maintenance & Repair, Including Warranties, Annual Maintenance Contracts
  • Declaration: I do hereby declare that the information furnished above are well & truly in presence of my knowledge, and also assure the best efforts from my side to all the employers I work with in my future years to come. Date: Signature Time : Jessica
banking, benefits, Bloomberg, book, charts, clerical, conferences, contracts, counseling, credit, clients, data entry, data base, database, delivery, designing, directing, documentation, drafting, editor, email, English, equity, Senior Management, filing, Finance, financial, financial reports, forms, Funds, futures, Government, Hindi, HRIS, human resource, HR, IBM, insurance, inventory, investments, letters, Director, Managing, market, meetings, access, exchange, office, MIS, networking, organizational, Processing payroll, policies, producing, quality, reading, real estate, Recording, Recruitment, recruiting, repairs, researching, routing, selling, Sales, scheduling, SQL, telecommunications, telephone, training programs, troubleshooting, type, view

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School Attended

  • SRM Valliammai Engg. College, Anna University
  • S College for Women, Madras University

Job Titles Held:

  • Associate
  • HR and Admin Executive
  • Mutual Fund Data Analyst


  • M.B.A
  • B.SC
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