Skilled Associate with a solid understanding of the intricacies of the sales environment and how to meet and exceed sales goals.
Resourceful Associate dedicated to mentoring and educating new team members on company policies and procedures. Driven to ensure customers receive the highest level of care within the business environment.
Accomplished Associate well-versed in collaborating with customers to promptly identify needs and recommend various products and services to fulfill desires.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Team building
Customer interaction
Oral communication
Business strategies
First Aid/CPR
Customer service
Team management
Problem resolution
Relationship development
Organization
Inventory management
Experience
10/2018 to Current
AssociateCognizant Technology Solutions – West Point, PA,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Assisted in supervising other teammates to ensure daily sales goals were met.
Identified needs of customers promptly and efficiently.
05/2019 to 08/2019
Camp CounselorDeerfield Park District – Riverwoods, IL,
Explained principles, techniques and safety requirements to activity participants to prevent injury.
Promoted monthly events and activities to increase participation and revenue.
Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
Observed participants for signs of physical distress and stopped activity to administer care.
Enforced discipline and policies to protect safety of recreational activity participants.
Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
Developed camp emergency procedures and shared with other counselors in preparation for serious event or injury.
Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Helped participants enjoy activities while ensuring adherence to protocol.
Developed events and programs in consideration of needs, abilities and interests of participants.
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
Planned, organized, facilitated and promoted diverse recreational programs.
07/2017 to 02/2019
Retail KeyholderLively – New York, NY,
Compiled weekly monetary reports and records for store managers.
Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
Supervised teams of up to five employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
Promoted new products and sales to encourage revenue growth and boost upselling.
Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
Monitored incoming customer traffic to determine appropriate staffing.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Organized and updated schedules to optimize coverage for expected customer demands.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Taught staff how to handle difficult situations with calm and professionalism.
Planned and updated work schedules for optimal coverage of expected business needs.
Enhanced sales by implementing merchandising and promotional improvements.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Education and Training
Expected in
: Liberal Arts And General Studies Kirkwood Community College - Cedar Rapids, IA GPA:
Expected in 05/2018
High School Diploma: Marion High School - Marion, IA GPA:
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