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Associate Resume Example

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BJ
ASSOCIATE
Professional Summary
Work History
Tata Sky Ltd - AssociateAhmedabad , Gujarat 03/2013 - 06/2020
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Adapted to using basic conversational skills in Language to improve service of Type immigrant patients.
  • Evaluated patient histories, complaints and current symptoms to understand conditions and begin diagnostic processes.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Increased customer satisfaction by Number% within department.
Vodafone Shared Services - Customer Service OfficerAhmedabad , Gujarat 08/2011 - 03/2013
  • Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Provided basic technical support for clients on wide range of Type company products.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Promoted company brand and unique offerings through personalized customer service.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Coordinated solutions for over Number customer inquiries per day while meeting and exceeding performance quotas.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Set up service appointments to handle advanced technical concerns at customer locations.
  • Capitalized on upselling chances to achieve over $Amount in personal monthly revenue.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Educated customers on promotions to enhance sales.
  • Assisted call-in customers with questions and orders.
Tata Teleservices Ltd - Customer Service OfficerAhmedabad , Gujarat 08/2003 - 08/2011
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Provided basic technical support for clients on wide range of Type company products.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Helped Number customers every Timeframe by approaching conversations with positive attitude and Action.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Set up service appointments to handle advanced technical concerns at customer locations.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Performed data entry with Software to record call notes, suggestions and questions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Managed Type payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Promoted company brand and unique offerings through personalized customer service.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Coordinated solutions for over Number customer inquiries per day while meeting and exceeding performance quotas.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Skills
  • Computer Competencies
Education
06/1997Government PolytechnicJamnagar,Gujarat,IndiaDiploma Electrical Engineer: Electrical Engineering
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Resume Overview

Companies Worked For:

  • Tata Sky Ltd
  • Vodafone Shared Services
  • Tata Teleservices Ltd

School Attended

  • Government Polytechnic

Job Titles Held:

  • Associate
  • Customer Service Officer

Degrees

  • Diploma Electrical Engineer : Electrical Engineering

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