LiveCareer-Resume

associate resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 15 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Skills
  • Relationship Building
  • Attention to Detail
  • Reliable and Punctual
  • Work Planning and Prioritization
  • Data Entry
  • Creative Problem Solving
  • Decision Making
  • Verbal and Written Communication
  • Result Interpretation
  • Record and File Management
  • Client Engagement
Experience
04/2016 to Current
Associate Metlife, Inc. Alpharetta, GA,
  • Arranged and stocked new merchandise following placement directions.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Answered phones to help customers and resolve basic concerns.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
  • Prepared performance dashboards and management reports.
  • Identified support issues and initiated appropriate action to resolve problems.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Answered customer questions and provided store information.
  • Investigated and resolved issues to drive better service for customers and employees.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Gathered data to incorporate into reports and presentations.
  • Added stock information into inventory system using handheld RF tool by scanning barcodes and entering data.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Opened, sorted and distributed incoming mail and processed outgoing mail.
  • Scheduled and confirmed appointments for clients, customers or supervisors.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
07/1996 to 11/2010
Supervisor California Teachers Association Burlingamenatomasontarionorco, CA,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coordinated employee schedules according to shift changes and availability.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
  • Hired team members and trained in collaborative team environment.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Maintained safe work and collaboration spaces for night employees.
  • Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
  • Led university overnight security and patrol operations and staff members, monitored building access, coordinated emergency response and assisted students and staff.
11/2006 to 08/2010
Associate Metlife, Inc. Charlotte, NC,
  • Arranged and stocked new merchandise following placement directions.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered phones to help customers and resolve basic concerns.
  • Unloaded trucks, checked product and added warehouse tags.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
  • Prepared performance dashboards and management reports.
  • Identified support issues and initiated appropriate action to resolve problems.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Answered customer questions and provided store information.
  • Investigated and resolved issues to drive better service for customers and employees.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Gathered data to incorporate into reports and presentations.
  • Supported management team to facilitate task completion and meet performance goals.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Added stock information into inventory system using handheld RF tool by scanning barcodes and entering data.
  • Opened, sorted and distributed incoming mail and processed outgoing mail.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Scheduled and confirmed appointments for clients, customers or supervisors.
11/1996 to 08/2010
Supervisor California Teachers Association Laguna Hills, CA,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coordinated employee schedules according to shift changes and availability.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Led university overnight security and patrol operations and staff members, monitored building access, coordinated emergency response and assisted students and staff.
  • Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
  • Maintained safe work and collaboration spaces for night employees.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
  • Reviewed completed work to verify consistency, quality and conformance.
Education and Training
Expected in 02/2014 to to
Associate of Arts: Homeland Security
Miami Dade College - Miami, FL
GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Miami Dade College

Job Titles Held:

  • Associate
  • Supervisor
  • Associate
  • Supervisor

Degrees

  • Associate of Arts

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