Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

-Reliable warehouse professional with experience managing receiving, shipping, and inventory operations. Dedicated and self taught in many departments, Highly adaptable team leader with excellent background of quick and effective performance.

-Outgoing and friendly receptionist offering customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking talent, including clerical support and interaction. Excels in calendar management, scheduling, data-entry and database administration.

Trustworthy and dedicated with over 2 year of experience serving customers as a receptionist and cashier. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

  • Invoicing
  • Cash Handling
  • Cleaning
  • Customer Complaint Resolution
  • Inbound and Outbound Calling
  • Scheduling
  • Shipping and Receiving
  • Quality Management
  • Product Knowledge
  • Cash Register Operation
  • Maintaining Store Appearance
  • Customer assistance
  • Staff Training
  • Basic math skills
  • Time management skills
  • Receipt and refund issuance
  • Money handling
  • Order taking
  • Cleaning and sanitizing
  • Identification Checks
  • Refund Handling
  • Order Picking and Processing
  • Lifting and Sorting
  • Materials Handling and Transport
  • Wrapping and Boxing
  • Forklift Operation
  • Packaging
  • Sorting
  • Operations Support
  • Warehouse Logistics
  • Pallet Jack Operations
  • Labeling and boxing
  • Loading and unloading
  • Box Lifting
  • Warehouse Environment Safety
  • Quality control
  • Package labeling
  • Good listening skills
  • Leadership
  • Troubleshooting
  • Customer Service
  • Teamwork
  • Compassion
  • Order fulfillment
  • Warehousing functions
  • Responsible
  • Basic math
  • Critical thinking
  • Teambuilding
  • Self-motivated professional
  • Product Knowledge
  • Quality Assurance Controls
  • Good with Numbers and math
  • Friendly and helpful
  • Fast and efficient service worker
  • Organized multi-tasker
  • Excellent work ethic
  • Leadership
  • Multitasking abilities
  • Self-motivated professional
  • Critical thinking
Work History
10/2019 to Current
Associate Axa Ny, NY,
  • Stowing merchandise in a timely matter.
  • Picking customer orders and completing the task with accuracy and efficiency.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Tracked and analyzed reports to determine needed improvements.
  • Worked with vendor representatives to resolve damaged shipments and item shortages.
  • Resolved wide range of problems, including missing merchandise, delivery cancellations, damaged merchandise and incomplete deliveries.
  • Operated forklift to transport shipments from shipping and receiving platform to storage and work areas.
  • Initiated proof of delivery documents to trace lost shipments.
  • Updated computer tracking system with latest product movements.
  • Educated associates on organizational mission and goals to help improve rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other team leaders.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Sought ways to improve processes and services provided.
  • Collaborated with other departments on supply and quality issues.
10/2018 to 10/2019
Associate Axa Il, IL,
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Amazon software to update system.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Documented production information via daily system logs and discussed issues with management.
  • Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Created and deployed best practices to improve efficiency and reduce defects.
  • Examined customer packages for defects or issues, reported problems quickly and maintained high levels of accuracy.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Kept work areas clean, safe and organized.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
09/2017 to 10/2018
Receptionist Aerospace Coatings International Oxford, AL,
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected service payments from clients and updated account balances.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Answered phone calls and answered questions from potential customers.
  • Analyze appliance blueprints.
  • Order material and parts for technicians.
  • Created reports detailing all aspects of inventory, including costs, deliveries and usage.
  • Performed general cleaning duties to maintain sanitary and safe area.
Expected in 03/2011
High School Diploma :
Evolution Academy - Richardson, TX,

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