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Associate Resume Example

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ASSOCIATE
Summary

Flexible and versatile Business Analyst specializing in developing innovative solutions to organizational problems. Advanced knowledge of Performance Management software.

Highlights
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Visio
  • Microsoft Project
  • Microsoft Access
  • HTML
  • SQL
  • Oracle 11i (Human Resource Management System)
  • Saba Learning Management (v5.3 sp2, v 5.4 sp3)
  • Saba Performance Management (v5.4 sp3)
  • Success Factors Performance Management
  • Success Factors Goal Management
  • Success Factors Development Planning (CDP)
  • Success Factors Calibration
  • HP Asset Manager
  • SalesForce (Case and Knowledge Management)
  • Business process improvement
  • Business systems analysis
  • Requirement tracing
  • User acceptance testing
  • Project management
  • Requirements gathering
Experience
Associate
August 2014 to Current The Educe Group － Bethesda, Maryland
  • Requirement analysis, business process mapping, design, and implementation of learning, performance, and talent management enterprise systems.
  • System configuration based on specific client requirements as well as streamlining and modifying the client's business processes to develop complete business solutions.
  • Work closely with Educe Group clients to develop best practice processes for the client as well as be the system expert.
  • Work closely with Educe Group clients acting as liaison between end-users and the technical deployment teams by providing in-depth industry processes and product knowledge.
Business Analyst Consultant
April 2011 to August 2014 Fidelity Investments － Merrimack, NH
  • Analyze Performance Management System Analysis and write detailed business requirements to support Performance Management, Case Management, and Knowledge Management systems
  • Create and execute test cases and test scripts
  • System and configuration support for the Performance Management System for 43,000 associates globally
  • Document business process to assist in configuration of Performance Management System
  • Work with vendor application including system support for problem resolution
  • Provide system demonstrations and detailed training sessions to operational teams and support teams
  • Create, review and update resource materials as system enhancements are introduced.
Business Systems Analyst II
September 2010 to April 2011 Liberty Mutual － Portsmouth, NH
  • Supply Chain Asset Management System Support
  • System support for Asset Management system
  • Analyze, define, and document business and functional requirements for Asset Management projects.
  • Create use case scenarios to assist in developing detailed business and functional requirements.
  • Develop test plans, tests and approves new systems behaviors.
  • Coordinate upgrades and rollouts of moderate scope.
  • Create and implement business operation standards and procedures.
  • Assist in the development of methods and tools to track and measure results.
  • Work with other departments to coordinate interdepartmental activities in order to ensure that customer needs and expectations are met.
Implementation Consultant
October 2009 to September 2010 NuView Systems － Andover, MA
  • Partner with clients to implement HR software in accordance with client business processes
  • Document requirements for customizations for client requests outside of standard functionality
  • Test customizations for client requests
  • Work with client to document and upload their information into appropriate modules
  • Support client questions and issues throughout implementation cycle
  • Perform application configurations for client implementations based on client needs and requests.
Product Manager/Senior Business Analyst Consultant
March 2006 to July 2009 Fidelity Investments － Merrimack, NH
  • Analyze, define, and document business and functional requirements for projects for Learning Management, Talent Planning, Performance Management, and Payroll.
  • Establish baseline Product and Services Offering for Talent Management specifically Performance Management, Succession Planning, and Learning Management powered by Saba
  • Participate in web based training content testing for LMS for approximately 1100 titles working with 13 internal and external tools and vendors
  • Create and deliver ongoing support process for web based training content through the testing and production cycles
  • Readiness activities including internal training, developing internal resources for Call Center and Operational Support teams
  • Facilitate internal training sessions for Operational Support Teams
  • Administer and maintain Fidelity baseline environments including configurations and documentation using the Saba integrated tool
  • Support requirements understanding and issue resolution throughout project life cycle for projects of all sizes and complexities
  • Participate in solution design process for client specific customizations
  • Liaison between business and systems during analysis, development, and testing phases
  • Provide application demonstrations to clients and internal partners including pre sales cycle.
  • Project to automate the W2-C reconciliation for 6 clients allowing for automated reporting and a reduction in reconciliation time from several weeks to several days.
Education
Masters of Adult Education and Distance Learning Degree : 2006 UNIVERSITY OF PHOENIX GPA: GPA: 3.67/4.0

GPA: 3.67/4.0
Bachelors Degree : Management Information Systems (MIS) and Humanities, 2000 CLARKSON UNIVERSITY － Potsdam, NY GPA: GPA: 3.34/4.0 Management Information Systems (MIS) and Humanities GPA: 3.34/4.0
Skills

Asset Management, automate, business process, business processes, Call Center, content, client, clients, documentation, fashion, fast, financial, financial management, functional, HP, HTML, Human Resource, HR, IBM, Knowledge Management, materials, meetings, Microsoft Access, Microsoft Excel, Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Microsoft Word, Oracle, organizational, Payroll, Performance Management, problem resolution, project plans, reporting, sales, scripts, SQL, Supply Chain, System


Analysis, systems support, upgrades

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Resume Overview

Companies Worked For:

  • The Educe Group
  • Fidelity Investments
  • Liberty Mutual
  • NuView Systems

School Attended

  • UNIVERSITY OF PHOENIX
  • CLARKSON UNIVERSITY

Job Titles Held:

  • Associate
  • Business Analyst Consultant
  • Business Systems Analyst II
  • Implementation Consultant
  • Product Manager/Senior Business Analyst Consultant

Degrees

  • Masters of Adult Education and Distance Learning Degree : 2006
    Bachelors Degree : Management Information Systems (MIS) and Humanities , 2000

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