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ASSOCIATE
Summary
Flexible and versatile Business Analyst specializing in developing innovative solutions to organizational problems. Advanced knowledge of Performance Management software.
Highlights
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Experience
Associate
August 2014 to CurrentDanaher － New Brighton , MN
August 2014 to CurrentDanaher － New Brighton , MN
- Requirement analysis, business process mapping, design, and implementation of learning, performance, and talent management enterprise systems.
- System configuration based on specific client requirements as well as streamlining and modifying the client's business processes to develop complete business solutions.
- Work closely with Educe Group clients to develop best practice processes for the client as well as be the system expert.
- Work closely with Educe Group clients acting as liaison between end-users and the technical deployment teams by providing in-depth industry processes and product knowledge.
Business Analyst Consultant
April 2011 to August 2014Avanade － Knoxville , TN
April 2011 to August 2014Avanade － Knoxville , TN
- Analyze Performance Management System Analysis and write detailed business requirements to support Performance Management, Case Management, and Knowledge Management systems
- Create and execute test cases and test scripts
- System and configuration support for the Performance Management System for 43,000 associates globally
- Document business process to assist in configuration of Performance Management System
- Work with vendor application including system support for problem resolution
- Provide system demonstrations and detailed training sessions to operational teams and support teams
- Create, review and update resource materials as system enhancements are introduced.
Business Systems Analyst II
September 2010 to April 2011Fis － Weston , MA
September 2010 to April 2011Fis － Weston , MA
- Supply Chain Asset Management System Support
- System support for Asset Management system
- Analyze, define, and document business and functional requirements for Asset Management projects.
- Create use case scenarios to assist in developing detailed business and functional requirements.
- Develop test plans, tests and approves new systems behaviors.
- Coordinate upgrades and rollouts of moderate scope.
- Create and implement business operation standards and procedures.
- Assist in the development of methods and tools to track and measure results.
- Work with other departments to coordinate interdepartmental activities in order to ensure that customer needs and expectations are met.
Implementation Consultant
October 2009 to September 2010Box － Nashville , TN
October 2009 to September 2010Box － Nashville , TN
- Partner with clients to implement HR software in accordance with client business processes
- Document requirements for customizations for client requests outside of standard functionality
- Test customizations for client requests
- Work with client to document and upload their information into appropriate modules
- Support client questions and issues throughout implementation cycle
- Perform application configurations for client implementations based on client needs and requests.
Product Manager/Senior Business Analyst Consultant
March 2006 to July 2009Fidelity Investments － City , STATE
March 2006 to July 2009Fidelity Investments － City , STATE
- Analyze, define, and document business and functional requirements for projects for Learning Management, Talent Planning, Performance Management, and Payroll.
- Establish baseline Product and Services Offering for Talent Management specifically Performance Management, Succession Planning, and Learning Management powered by Saba
- Participate in web based training content testing for LMS for approximately 1100 titles working with 13 internal and external tools and vendors
- Create and deliver ongoing support process for web based training content through the testing and production cycles
- Readiness activities including internal training, developing internal resources for Call Center and Operational Support teams
- Facilitate internal training sessions for Operational Support Teams
- Administer and maintain Fidelity baseline environments including configurations and documentation using the Saba integrated tool
- Support requirements understanding and issue resolution throughout project life cycle for projects of all sizes and complexities
- Participate in solution design process for client specific customizations
- Liaison between business and systems during analysis, development, and testing phases
- Provide application demonstrations to clients and internal partners including pre sales cycle.
- Project to automate the W2-C reconciliation for 6 clients allowing for automated reporting and a reduction in reconciliation time from several weeks to several days.
Education
Masters of Adult Education and Distance Learning Degree : 2006UNIVERSITY OF PHOENIXGPA: GPA: 3.67/4.0
GPA: 3.67/4.0
Bachelors Degree : Management Information Systems (MIS) and Humanities, 2000CLARKSON UNIVERSITY － City, StateGPA: GPA: 3.34/4.0Management Information Systems (MIS) and Humanities GPA: 3.34/4.0
Skills
Asset Management, automate, business process, business processes, Call Center, content, client, clients, documentation, fashion, fast, financial, financial management, functional, HP, HTML, Human Resource, HR, IBM, Knowledge Management, materials, meetings, Microsoft Access, Microsoft Excel, Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio, Microsoft Word, Oracle, organizational, Payroll, Performance Management, problem resolution, project plans, reporting, sales, scripts, SQL, Supply Chain, System
Analysis, systems support, upgrades
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Resume Overview
School Attended
- UNIVERSITY OF PHOENIX
- CLARKSON UNIVERSITY
Job Titles Held:
- Associate
- Business Analyst Consultant
- Business Systems Analyst II
- Implementation Consultant
- Product Manager/Senior Business Analyst Consultant
Degrees
- Masters of Adult Education and Distance Learning Degree : 2006
Bachelors Degree : Management Information Systems (MIS) and Humanities , 2000
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