Diligent associate offering customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Accomplished Associate well-versed in collaborating with customers to promptly identify needs and recommend various products and services to fulfill desires.
Skills
Customer interaction
Oral communication
Team building
Customer service
Process improvement
Organization
Education and Training
Maricopa High SchoolMaricopa, AZ, Expected in 12/2019 – –High School Diploma: - GPA:
Experience
Guardtexas - Part-Time Assistant Manager Navasota, TX, 03/2021 - Current
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Eataly - Sales Associate Las Vegas, NV, 09/2020 - 02/2021
Helped customers find specific products, answered questions and offered product advice.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Met merchandise processing standards and maintained organized and accessible work area.
Engaged customers in friendly, professional dialogue to determine needs.
Sears - Associate Cheyenne, WY, 05/2020 - 09/2020
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
Guardtexas - Grocery Associate Plano, TX, 11/2018 - 05/2020
Used cash register to accept cash or charge card for processing customer selections and purchases.
Operated equipment, including forklift, flatbed and hand jack to receive, rotate and replenish product.
Followed safety and sanitation procedures to provide quality services and products for customers.
Stocked product and maintained product displays according to merchandising standards, vendor contract terms and planograms.
Assisted customers by carrying packages and bags and securing purchases in vehicles.
Assisted customers based on currently available product, promotional and policy information.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Helped customers complete purchases, including processing payments and bagging items.
Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
Removed outdated and overripe items from stock to eliminate health risks.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Company Name - Sales Representative City, State, 04/2017 - 08/2018
Developed solutions to meet market gaps and drive company sales.
Cultivated long-term relationships with clients to accurately quote prices and terms that achieve customer objectives.
Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Networked to build client base and promote products to new and existing clients.
Promoted branding initiatives, implementing effective marketing and sales campaigns.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Built client base and promoted products to new and existing clients.
Followed up after sales to assess satisfaction and identify ongoing requirements.
Expanded bottom-line profit opportunities, cold-calling and following up with leads to secure new revenue.
Elevated customer purchasing experiences to promote steady revenue.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Recommended accessories and delivered details regarding latest promotions to increase sales.
Company Name - Associate City, State, 05/2016 - 09/2016
Provided knowledgeable service when answering questions and greeted all customers with friendliness.
Determined authenticity and applicability of presented tickets.
Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Responded to guest questions about current facility events and future offerings.
Complied with health and sanitation practices and procedures.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Earned reputation for good attendance and hard work.
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